Stephanie Pham

Stephanie Pham Email and Phone Number

Data Management | Customer Insights | Data Analytics | CRM | Loyalty Management @ ANZ
melbourne, victoria, australia
Stephanie Pham's Location
Greater Melbourne Area, Australia
Stephanie Pham's Contact Details

Stephanie Pham work email

Stephanie Pham personal email

About Stephanie Pham

Stephanie Pham is a Data Management | Customer Insights | Data Analytics | CRM | Loyalty Management at ANZ. She possess expertise in consumer insight, banking, stakeholder management, loyalty analytics, data analysis and 24 more skills. She is proficient in Vietnamese.

Stephanie Pham's Current Company Details
ANZ

Anz

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Data Management | Customer Insights | Data Analytics | CRM | Loyalty Management
melbourne, victoria, australia
Website:
anz.com
Employees:
44544
Stephanie Pham Work Experience Details
  • Anz
    Analyst Chapter Lead
    Anz Nov 2023 - Present
    Docklands, Victoria, Australia
  • Anz
    Initiative Lead / Bi Chapter Lead
    Anz Nov 2021 - Oct 2023
    Docklands, Victoria, Australia
  • Anz
    Data Analyst Chapter Lead - Group Technology
    Anz Dec 2018 - Nov 2020
    Melbourne, Australia
  • Anz
    Snr Data Operations Analyst - Tech Data
    Anz Feb 2017 - Dec 2017
    Melbourne, Australia
    Duties & Responsibilities:o Defined data completeness and usability for Teradata platform. o Implementing RSDS file classification metric and incorporated into the Data Asset Framework metrics, delivered to present at the monthly data forum.o Designed & Implemented dashboard, providing visibility to the information the business has yet got. o Identified gaps in current available reports and implemented interim solutions, to provide better understanding of current data asset status.o Identified incompletion of data, communicating to the relevant business unit and ensuring solution is in place to address the data issue. E.g missing Schema data populated in Audit Control Framework, since communicated to RSDS team.o A SME and Proxy Product Owner in Tech Data Dashboard project, to provision data quality metrics across EDW platform, as well as addressing on outstanding audit item.
  • Anz
    Snr Data Domain Analyst
    Anz Jul 2015 - Feb 2017
    Melbourne, Australia
    Duties & Responsibilities:o Demonstrates deep understanding in the Unica data model and data flow at ANZ and leverage technical experience to support design & implement robust solutions.o Work closely with the Application Specialist to configure and customise Unica to meet business and technical requirements. o Participate in identifying & resolving Unica issues across the platform. o Participate in Unica technology solution implementation, document lessons learned. o Supported CAA in successfully upgraded Atlassian – Bamboo application, eliminating defects existed within out of dated version.o Adopt flexible working approach to support conflicting of priorities and demands under the direction of managements.o Identifies and communicate security risk issues exist within application, to the relevant business areas e.g. Risk Assurance, to ensure risks are properly documented.
  • Anz
    Data Analyst – Business Execution Analytics
    Anz Jul 2013 - Jul 2015
    Duties & Responsibilities:o Provided analytical support and data expertise across broader of Cards and Payments business within ANZ - Consumer, Commercial and Corporate Cards and Merchant Services.o Translating raw data into actionable insights and solution options for managements.o Deep-dive analysis developing leads indicators and provides insights into various business areas performances.o Developed and managed reporting suit for both, Cards Issuing and Acquiring businesses.o Developed and implemented ANZ’s well-managed initiatives, in accordance to the pricing discretion framework.o Data lead in complex projects across both Consumer and Commercial Corporate Customer portfolios.
  • Aimia Inc
    Analytics Manager - Coles
    Aimia Inc Dec 2012 - Jul 2013
    Duties & Responsibilities:o Manage a team of 3 Marketing Insight analysts to provide analytical service to our client (Coles).o Support the analytical requirements of target marketing function and provide analysis on the Supplier and Coles campaign to support with commercial decisions.o Ensure campaign strategies make the most effective use available data.o Provide analytical feedback for Coles and suppliers with recommendation for future campaigns.o Identify opportunities with an understanding of the business, market and data.o Develop good relationship with key contacts with the client.
  • Aimia Inc (Lmg Insight & Communication, Groupe Aeroplan)
    Marketing Insight Analyst - Coles
    Aimia Inc (Lmg Insight & Communication, Groupe Aeroplan) Jul 2011 - Dec 2012
    Melbourne Area, Australia
    Duties & Responsibilities:o Effective stakeholder management, communicating campaign targeting and performance across all functions.o Optimise the customer selection for marketing campaigns to ensure that campaign objectives are met. E.g. increase sales, penetration, repeat, brand loyalty or drive awareness.o Build data strategy and selections to ensure that campaign deadlines are met.o Robustly analyse campaign performance and conduct project-based analytics, delivering valuable and actionable marketing insights to support strategic decisions across the business.
  • Origin Energy
    Senior Insights Analyst - Strategic Direction
    Origin Energy 2010 - Jul 2011
    Melbourne, Australia
    Duties & Responsibilities:o Build Retail information infrastructure. Use data to build knowledge base of customer segments, channels and related metrics (e.g. Gross margin by customer)o Develop a thorough understanding of drivers of customer’s behaviour in customer segments, such as reason for churn, price sensitivity analysis and acquisition levers.o Develop a thorough understanding of insight in Origin’s customer base, such as demographic and behaviour.o Act as knowledge base centre; providing input and responsible for providing analytical support & insights to the consumer team and to the wider group.o Large data extraction and manipulation from CRM and Billing systems to aid with business analysis and target campaigns.o Interpretation large amounts of data from disparate systems and make reasonable, justifiable assumptions when data is missing or incomplete.o Designed and developed reports to measure the success of campaigns through various channels, and insights on response rate by customer segments.
  • Origin Energy
    Development Analyst
    Origin Energy May 2007 - Jun 2010
    Duties & Responsibilities:o Evolve existing models and systems and develop new modules where necessary to support analysis.o Construct and maintain the analytical team’s “Data Mart/Business Intelligence Platform”o To produce ad hoc analysis on a timely mannero Extracts complex campaign listo Develop campaign history database to support campaign management and reportingo Provide expert advice as required.o Deliver documentation on the work that has been developed.o To understand and work within the existing framework of production, test and development server environments.o Contribute to on going “vision” for analytical systems, models, data management and reporting
  • Origin Energy
    Business Analyst C&I
    Origin Energy Jan 2006 - May 2007
    Duties & Responsibilities:o Provide key support to the Market Analysis group in the management of analytical activities associated with the marketing function and facilitation of timely and accurate responses to stakeholders requestso Key responsibilities for production of management reports and monitoring progress against budget targetso Ensure timely analysis of the calendar of events and providing supporting tools for the implementation of the eventso Assist in the analysis of revenue, COG’s, cost of serve and margin, and development of models to evaluate financial impacts upon the business introduction of new products and serviceso Prepare regular reporting on market activity including competitors, market share, strike rate reporting and win/loss/retention positiono Input into the analysis of the budget and 5 year plano Develop desk instructions for new and existing management reports, analytical tools and models o Extract data from CRM and Billing systems and manipulate data to improve data integrity to aid with business analysis
  • Origin Energy
    Data Administrator - Business & Corporate Customers
    Origin Energy 2004 - 2006

Stephanie Pham Skills

Consumer Insight Banking Stakeholder Management Loyalty Analytics Data Analysis Business Analysis Data Analytics Strategy Data Strategies Fmcg Customer Insight Segmentation Business Intelligence Market Analysis Utility Industry Customer Analysis Business Process Improvement Sql Sas Programming Management Market Basket Analysis Post Campaign Analysis System Testing Project Management Analytics Reporting Target Marketing Crm Analysis

Stephanie Pham Education Details

Frequently Asked Questions about Stephanie Pham

What company does Stephanie Pham work for?

Stephanie Pham works for Anz

What is Stephanie Pham's role at the current company?

Stephanie Pham's current role is Data Management | Customer Insights | Data Analytics | CRM | Loyalty Management.

What is Stephanie Pham's email address?

Stephanie Pham's email address is st****@****ail.com

What schools did Stephanie Pham attend?

Stephanie Pham attended Deakin University.

What are some of Stephanie Pham's interests?

Stephanie Pham has interest in Poverty Alleviation.

What skills is Stephanie Pham known for?

Stephanie Pham has skills like Consumer Insight, Banking, Stakeholder Management, Loyalty Analytics, Data Analysis, Business Analysis, Data Analytics, Strategy, Data Strategies, Fmcg, Customer Insight, Segmentation.

Who are Stephanie Pham's colleagues?

Stephanie Pham's colleagues are Yen Dang, Ed Albert Andres, Jimmy Salla, Kavan Patel, Neha Mahajan, Matt Spencer, Mba, Ravikumar Patil_ravikumar9.

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