Stephanie Pham Email and Phone Number
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Stephanie Pham is a Data Management | Customer Insights | Data Analytics | CRM | Loyalty Management at ANZ. She possess expertise in consumer insight, banking, stakeholder management, loyalty analytics, data analysis and 24 more skills. She is proficient in Vietnamese.
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Analyst Chapter LeadAnz Nov 2023 - PresentDocklands, Victoria, Australia -
Initiative Lead / Bi Chapter LeadAnz Nov 2021 - Oct 2023Docklands, Victoria, Australia -
Data Analyst Chapter Lead - Group TechnologyAnz Dec 2018 - Nov 2020Melbourne, Australia -
Snr Data Operations Analyst - Tech DataAnz Feb 2017 - Dec 2017Melbourne, AustraliaDuties & Responsibilities:o Defined data completeness and usability for Teradata platform. o Implementing RSDS file classification metric and incorporated into the Data Asset Framework metrics, delivered to present at the monthly data forum.o Designed & Implemented dashboard, providing visibility to the information the business has yet got. o Identified gaps in current available reports and implemented interim solutions, to provide better understanding of current data asset status.o Identified incompletion of data, communicating to the relevant business unit and ensuring solution is in place to address the data issue. E.g missing Schema data populated in Audit Control Framework, since communicated to RSDS team.o A SME and Proxy Product Owner in Tech Data Dashboard project, to provision data quality metrics across EDW platform, as well as addressing on outstanding audit item. -
Snr Data Domain AnalystAnz Jul 2015 - Feb 2017Melbourne, AustraliaDuties & Responsibilities:o Demonstrates deep understanding in the Unica data model and data flow at ANZ and leverage technical experience to support design & implement robust solutions.o Work closely with the Application Specialist to configure and customise Unica to meet business and technical requirements. o Participate in identifying & resolving Unica issues across the platform. o Participate in Unica technology solution implementation, document lessons learned. o Supported CAA in successfully upgraded Atlassian – Bamboo application, eliminating defects existed within out of dated version.o Adopt flexible working approach to support conflicting of priorities and demands under the direction of managements.o Identifies and communicate security risk issues exist within application, to the relevant business areas e.g. Risk Assurance, to ensure risks are properly documented. -
Data Analyst – Business Execution AnalyticsAnz Jul 2013 - Jul 2015Duties & Responsibilities:o Provided analytical support and data expertise across broader of Cards and Payments business within ANZ - Consumer, Commercial and Corporate Cards and Merchant Services.o Translating raw data into actionable insights and solution options for managements.o Deep-dive analysis developing leads indicators and provides insights into various business areas performances.o Developed and managed reporting suit for both, Cards Issuing and Acquiring businesses.o Developed and implemented ANZ’s well-managed initiatives, in accordance to the pricing discretion framework.o Data lead in complex projects across both Consumer and Commercial Corporate Customer portfolios. -
Analytics Manager - ColesAimia Inc Dec 2012 - Jul 2013Duties & Responsibilities:o Manage a team of 3 Marketing Insight analysts to provide analytical service to our client (Coles).o Support the analytical requirements of target marketing function and provide analysis on the Supplier and Coles campaign to support with commercial decisions.o Ensure campaign strategies make the most effective use available data.o Provide analytical feedback for Coles and suppliers with recommendation for future campaigns.o Identify opportunities with an understanding of the business, market and data.o Develop good relationship with key contacts with the client. -
Marketing Insight Analyst - ColesAimia Inc (Lmg Insight & Communication, Groupe Aeroplan) Jul 2011 - Dec 2012Melbourne Area, AustraliaDuties & Responsibilities:o Effective stakeholder management, communicating campaign targeting and performance across all functions.o Optimise the customer selection for marketing campaigns to ensure that campaign objectives are met. E.g. increase sales, penetration, repeat, brand loyalty or drive awareness.o Build data strategy and selections to ensure that campaign deadlines are met.o Robustly analyse campaign performance and conduct project-based analytics, delivering valuable and actionable marketing insights to support strategic decisions across the business. -
Senior Insights Analyst - Strategic DirectionOrigin Energy 2010 - Jul 2011Melbourne, AustraliaDuties & Responsibilities:o Build Retail information infrastructure. Use data to build knowledge base of customer segments, channels and related metrics (e.g. Gross margin by customer)o Develop a thorough understanding of drivers of customer’s behaviour in customer segments, such as reason for churn, price sensitivity analysis and acquisition levers.o Develop a thorough understanding of insight in Origin’s customer base, such as demographic and behaviour.o Act as knowledge base centre; providing input and responsible for providing analytical support & insights to the consumer team and to the wider group.o Large data extraction and manipulation from CRM and Billing systems to aid with business analysis and target campaigns.o Interpretation large amounts of data from disparate systems and make reasonable, justifiable assumptions when data is missing or incomplete.o Designed and developed reports to measure the success of campaigns through various channels, and insights on response rate by customer segments. -
Development AnalystOrigin Energy May 2007 - Jun 2010Duties & Responsibilities:o Evolve existing models and systems and develop new modules where necessary to support analysis.o Construct and maintain the analytical team’s “Data Mart/Business Intelligence Platform”o To produce ad hoc analysis on a timely mannero Extracts complex campaign listo Develop campaign history database to support campaign management and reportingo Provide expert advice as required.o Deliver documentation on the work that has been developed.o To understand and work within the existing framework of production, test and development server environments.o Contribute to on going “vision” for analytical systems, models, data management and reporting -
Business Analyst C&IOrigin Energy Jan 2006 - May 2007Duties & Responsibilities:o Provide key support to the Market Analysis group in the management of analytical activities associated with the marketing function and facilitation of timely and accurate responses to stakeholders requestso Key responsibilities for production of management reports and monitoring progress against budget targetso Ensure timely analysis of the calendar of events and providing supporting tools for the implementation of the eventso Assist in the analysis of revenue, COG’s, cost of serve and margin, and development of models to evaluate financial impacts upon the business introduction of new products and serviceso Prepare regular reporting on market activity including competitors, market share, strike rate reporting and win/loss/retention positiono Input into the analysis of the budget and 5 year plano Develop desk instructions for new and existing management reports, analytical tools and models o Extract data from CRM and Billing systems and manipulate data to improve data integrity to aid with business analysis -
Data Administrator - Business & Corporate CustomersOrigin Energy 2004 - 2006
Stephanie Pham Skills
Stephanie Pham Education Details
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Computing, Multimedia Technology
Frequently Asked Questions about Stephanie Pham
What company does Stephanie Pham work for?
Stephanie Pham works for Anz
What is Stephanie Pham's role at the current company?
Stephanie Pham's current role is Data Management | Customer Insights | Data Analytics | CRM | Loyalty Management.
What is Stephanie Pham's email address?
Stephanie Pham's email address is st****@****ail.com
What schools did Stephanie Pham attend?
Stephanie Pham attended Deakin University.
What are some of Stephanie Pham's interests?
Stephanie Pham has interest in Poverty Alleviation.
What skills is Stephanie Pham known for?
Stephanie Pham has skills like Consumer Insight, Banking, Stakeholder Management, Loyalty Analytics, Data Analysis, Business Analysis, Data Analytics, Strategy, Data Strategies, Fmcg, Customer Insight, Segmentation.
Who are Stephanie Pham's colleagues?
Stephanie Pham's colleagues are Yen Dang, Ed Albert Andres, Jimmy Salla, Kavan Patel, Neha Mahajan, Matt Spencer, Mba, Ravikumar Patil_ravikumar9.
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Trang (Stephanie) Pham
Admission Coordinator, University Partnerships - Anz At Study Group.Millers Point, Nsw -
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