Internal Consultant for business groups across the global enterprise identifying opportunities for increased operational efficiency & productivity, improvement of digital dexterity, and betterment of the employee experience

Business Analyst responsible for identifying business needs and requirements for enterprise solutions. • Reduced information search time by 2 minutes for our consumer representatives by reorganizing and modernizing document repositories. • Elicited and documented business requirements for global supply chain solution which increased business buy in and improved system adoption. • Identified ROI, risks, dependencies & impacts of suggested processes as part of project intake to ensure business readiness before financial commitment.

• Collaborated with Project Managers to determine project timelines often working backwards from an implementation date. • Led creation of a top priority data matching database as part of a new custodian project. • Gathered, analyzed, documented and managed requirements for an enhancement to a data management application which was implemented without business disruption. • Conducted testing review meetings with offshore resources while maintaining defect tracking system ensuring all requirements were met. • Managed relationships with vendors for the creation of several systems and coordinated discussions between the vendor, business users, internal technical leads, and contracted development team.

• Managed requirements for system functionality updates for John Hancock Annuities website by analyzing current state and needs for enhancements• Gathered and delivered business requirements for Vantage system enhancements to ensure contract riders annuitized correctly• Coordinated validation and testing efforts of Agile reporting project among off shore and multi-site analysts to ensure the business unit met corporate infrastructure standards. • Led the roll out of the Wealth Management IS and Investment Distributions MFConnect Communities by creating walkthrough documentation for how to best utilize MFConnect for project collaboration.

Member of a highly regarded Business Analyst Development Program that includes three rotations in different business areas throughout John Hancock over a three year span.First rotation in US Insurance Inforation Systems Compliance and PMO: • Optimized project tracking reporting processes for Life Systems department managers and project managers• Implemented John Hancock’s most advanced solution for the HP Project Portfolio Management system by developing a process for functionality currently unused • Successfully created and delivered new processes by leading training sessions for project managers & resource managers• Developed a new orientation for future Business Analyst Development Program participants• Completed the John Hancock Business Analyst Certification Program

• Diagnose technical issues and repair/maintain students’ computers• Oversee 40 employees, handle assigned projects, and delegate work • Trained in the structure of the Windows Operating System • Conducted interviews for new hires and promotions• Developed a sound understanding of the Quinnipiac on-campus network• Dell Online Self-dispatch Certified for Notebooks• Received HD STAR Excellence Award and the Recognition Award

• Re-imaged and backed-up student laptops• Completed calls in assigned queue and managed “QU STAR” queue • Provided faculty support and acted as a technical resource for Help Desk employees

• Worked as part of a team to recommend an executive information system dashboard • Interviewed key executives to understand business drivers and designed an action oriented dashboard prototype • Partnered with Digital Analytics team to put together a dashboard for reporting monthly mobile portfolio metrics. Gained insight into mobile customer behavior and success of current mobile solutions • Conducted competitive research against targeted companies to understand mobile strategies and solutions in order to inform internal roadmap development. Created a point of view on the opportunity for deploying iPads to enhance field employee effectiveness.