Stephanie Renfrow Email & Phone Number

Directly manage the call center, coordinating communications with clinical staff and overseeing daily operations to maintain productivity.Lead and support 60+ front office receptionists, ensuring high standards of service and management.Train and develop front office supervisors and staff to improve skills and maintain a productive workflow.Work closely with executive leadership to optimize patient care, addressing any operational issues promptly.

Supervised front office operations across 10 clinics, ensuring smooth administrative processes and exceptional patient service.Conducted rounds to ensure optimal clinic function and resolve patient issues.Developed and implemented new operational workflows, managed staff performance evaluations, and coordinated with various departments to maintain efficiency.

Check in patients, verified insurance, and managed appointments.Trained staff managed optical department inventory, and processed insurance claims.Provided lens consultations to help patients select the most appropriate eyewear.

Education record

Bba