Stephanie Rickards Email & Phone Number

Merging health records of Army, Navy, and Air Force

Berkeley And Jefferson Counties, Wv

Assisting clients with buying and selling property

Kearneysville, Wv

Secret ClearanceLead tester for application changes for over 40% of business systems.Knowledge of all phases of the System Engineering Life Cycle (SELC), DHS Agile Development and Delivery for Information Technology, and recognized industry best practicesDirectly respond to and engage qualified customer inquiries and requests.Compare, analyze, and escalate user requests to Product & Engineering teams.Directly engage and collaborate with Engineering teams to quickly resolve customer issues or reported bugs.Act as quality assurance for escalations and technical backbone and resource for Customer Support teams.Develop, author, and maintain internal and customer-facing technical documentation.Compile, prioritize, and report feature requests for product direction and implementation.Share industry best practices on web/mobile design tools with clients. Assist with project planningAssist with Change Request administrationAssist with budget creation and analysisProcurement of HW/SW related itemsExtensive experience in writing test scripts, test plans and test cases to execute testing and analyze results.Assist with risk assessmentMentor junior testers and functional analystsProvide training for application users in the fieldAssist with Configuration ManagementParticipate in Certification and Accreditation processParticipate in interview process for available positions on teamProficient with Microsoft Office 2007 Suite of Tools, Team Foundation Server (TFS) SharePoint, IBM Rational TestManager, ReqPro, ClearQuest, and CGFIXIT (USCG HelpDesk)Analyzes user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships.Identifies resources required for each task. Possesses expert knowledge and experience in the requirements and integration.

Berkeley And Jefferson Counties, Wv

Assisting clients with buying and selling property

Berkeley And Jefferson Counties, Wv

Met with current and prospective property owners to establish ownership or lease requirements for managing individual assetsCreated and managed promotional media and distributionInventoried, maintained, and renewed contracts and service agreementsQualified prospective tenants through income/job, credit/background checks and previous landlordsPerformed customer service and product demonstrations for home/business ownersCreated, modified, and enforced required rental and ownership agreementsConducted unit walk through, asset inventories, and acceptance inspections.Administrated Tenant Pro and Property Boss software, utilized for tracking tenant payments and recurring chargesExecuted eviction processesManaged company personnel as well as numerous sub-contractors and maintenance crewsResponded to customer complaints and requests and assigned personnel and resources as necessaryCreated and managed monthly property status reports and distributed to stakeholders/ownersConducted interviews, performed evaluations, and hired/terminated maintenance personnel as necessaryAssisted company president with development and implementation of Opequon Meadows (200+ unit Berkeley County subdivision)Tracked progress and created presentations necessary to keep clients informed of building progress and completed milestonesResearched and assigned/renewed home warranties as requested