I’m an experienced operations leader with a background in contract management, project coordination, and cross-functional team leadership across both the private and nonprofit sectors. I have a passion for optimizing processes, driving team performance, and ensuring alignment with business objectives.Currently, I’m the Manager, Contract Operations (Revenue and Quoting) at Hootsuite, where I lead a team focused on managing customer contracts, ensuring accuracy in revenue recognition, and improving the Quote-to-Cash process. My role involves collaborating with Sales, Legal, and Accounting teams to streamline workflows and deliver data-driven insights that support decision-making and enhance operational efficiency.Prior to Hootsuite, I served as Internal Operations Manager at NorthGuide, where I spearheaded initiatives to improve operational efficiency using lean methodologies and automation tools. I also developed and tracked KPIs to measure performance and fostered a high-performance culture within my team through leadership, mentorship, and continuous improvement.My previous experience as a Project Manager at Broad Reach Canada allowed me to manage large-scale projects, successfully coordinating teams and stakeholders to achieve organizational goals. I also have a strong foundation in legal administration and stakeholder management from my time at the Ontario Ministry of the Attorney General.With a Bachelor's degree in Criminology and English from Wilfrid Laurier University, along with a Women in Leadership certificate from Yale School of Management, I’m dedicated to learning, growth, and contributing to the success of any team I’m a part of.