Stephanie Ritts Email & Phone Number

Rockford, IL, US

Rockford, Illinois Area

• Responsible for all aspects of Possimpible Consulting's business operations.
• Cultivate vendor relationships with technology companies.
• Provide software selection consulting and contract negotiation services.
• Provide Project Management and Analyst services for associations in relation to implementations, enhancements, upgrades, and general support.
• Document client standard operating procedures and perform system analysis to identify the best course of action for clients evaluating new applications.
• Complete requirements analysis, document and wireframe processes and determine the best approach for base and custom development to meet client objectives.

Rockford, Illinois, United States

• Complete requirements analysis, document and wireframe processes and determine the best approach for base and custom development to meet client objectives.
• Develop training materials and conduct corresponding training sessions for client trainers, or end users.
• Analyze issues reported and work with technical staff to resolve the issues.
• Document client standard operating procedures and perform system analysis to identify the best course of action for clients evaluating new applications.
• Provide software selection consulting and contract negotiation services.
• Perform market analysis and develop marketing materials for ITConundrums.

Rockford, Illinois, United States

• Accountable for regional P&L, consistently generating top revenue and utilization numbers, far surpassing assigned objectives.
• Negotiated client contracts consistently generating between 15% to 80% above average realization, ensuring optimum client service and ability to cost-effectively address client changes in project scope or.
• Defined and implemented strategies and objectives for accounts in the region; identified potential accounts and worked with limited guidance from senior leadership to achieve sales goals.
• Ensured successful completion of engagements and highest levels of customer satisfaction through engagement/quality review.
• Hired and trained consultants and developed team members to achieve their professional career path goals.
• While overseeing regional accounts, continued to successfully manage implementations for accounts across the U.S, acting as both the Project Manager and Analyst.

Annapolis Junction, MD

• Promoted to develop new business and oversee on-boarding of new clients.
• Conducted in-depth analysis of client requirements; structured policies and procedures aligned with client business needs.
• Developed RFP responses, familiarized new clients with the software, system design and implementation, and managed the go-live process with the client and internal team members.
• Trained customer service representatives on handling new and existing accounts.
• Increased capture of data related to specific demographics and improved customer satisfaction by building criteria into new client systems based on customer requirements; prepared documents used in the.
• Served as Business Analyst and Front-end Designer while providing back-end and e-commerce support to clients.

Annapolis Junction, MD

• Successfully managed multiple accounts and developed positive client relationships.
• Hired, trained, and managed customer service team of inbound call representatives who fielded calls on behalf of clients.
• Educated Customer Service Reps to ensure full understanding of client businesses, policies, and procedures.
• Cultivated relationships with corporate and non-profit clients including The Child Welfare League of America (CWLA), Fannie Mae Publications, Fannie Mae Single-Family Guides, The National Council for a Human Life.
• Wrote Standard Operating Procedures (SOPs) with or for clients by researching current marketing collateral, PR materials, publications, and organization documentation.
• Assisted companies in development of policies/procedures related to inventory/freight management and shipping and handling (S&H) costs; evaluated vendors and made recommendations for cost-effective, high-quality.