• Responsible for all aspects of Possimpible Consulting's business operations. • Cultivate vendor relationships with technology companies. • Provide software selection consulting and contract negotiation services. • Provide Project Management and Analyst services for associations in relation to implementations, enhancements, upgrades, and general support. • Document client standard operating procedures and perform system analysis to identify the best course of action for clients evaluating new applications. • Complete requirements analysis, document and wireframe processes and determine the best approach for base and custom development to meet client objectives. • Develop training materials and conduct corresponding training sessions for client trainers, or end users. • Analyze issues reported and work with technical staff to resolve the issues. • Provide database administrative services for association's new or existing systems.

• Complete requirements analysis, document and wireframe processes and determine the best approach for base and custom development to meet client objectives. • Develop training materials and conduct corresponding training sessions for client trainers, or end users. • Analyze issues reported and work with technical staff to resolve the issues.• Document client standard operating procedures and perform system analysis to identify the best course of action for clients evaluating new applications. • Provide software selection consulting and contract negotiation services. • Perform market analysis and develop marketing materials for ITConundrums. • Develop process controls, procedures, and templates for use in ITConundrums day to day operations. • Cultivate vendor relationships for ITC and clients.

• Accountable for regional P&L, consistently generating top revenue and utilization numbers, far surpassing assigned objectives. • Negotiated client contracts consistently generating between 15% to 80% above average realization, ensuring optimum client service and ability to cost-effectively address client changes in project scope or product/service gaps.• Defined and implemented strategies and objectives for accounts in the region; identified potential accounts and worked with limited guidance from senior leadership to achieve sales goals. • Ensured successful completion of engagements and highest levels of customer satisfaction through engagement/quality review. • Hired and trained consultants and developed team members to achieve their professional career path goals.• While overseeing regional accounts, continued to successfully manage implementations for accounts across the U.S, acting as both the Project Manager and Analyst.• Developed concept and design for credentialing application for the American Nurses Credentialing Center and the original partnering system for Biotechnology Innovation Organization.

▪ Promoted to develop new business and oversee on-boarding of new clients.▪ Conducted in-depth analysis of client requirements; structured policies and procedures aligned with client business needs.▪ Developed RFP responses, familiarized new clients with the software, system design and implementation, and managed the go-live process with the client and internal team members. ▪ Trained customer service representatives on handling new and existing accounts.▪ Increased capture of data related to specific demographics and improved customer satisfaction by building criteria into new client systems based on customer requirements; prepared documents used in the design/development of TIMSS™ Association Management Systems (AMS) for new and existing clients. ▪ Served as Business Analyst and Front-end Designer while providing back-end and e-commerce support to clients. ▪ Designed and developed TIMSS™ AMS for client services including membership, subscription, fund raising, meetings registration, and publications distribution.▪ Increased staff productivity and knowledge of new policies, procedures, and corporate environment by authoring a 550-page user's manual and supporting documentation for the company's TIMSS™ AMS.▪ Developed an internal iMIS user’s manual for the company to utilize in providing support services to clients with an iMIS AMS. Provided iMIS training to internal team members and client staff.▪ Served as iMIS Database Administrator for the National Council on the Aging (NCOA); Analyzed NCOA’s historical sales data and rebuilt the marketing structure to leverage existing demographic data for future marketing campaigns.

▪ Successfully managed multiple accounts and developed positive client relationships.▪ Hired, trained, and managed customer service team of inbound call representatives who fielded calls on behalf of clients. ▪ Educated Customer Service Reps to ensure full understanding of client businesses, policies, and procedures.▪ Cultivated relationships with corporate and non-profit clients including The Child Welfare League of America (CWLA), Fannie Mae Publications, Fannie Mae Single-Family Guides, The National Council for a Human Life Amendment (NCHLA), The National Committee on the Aging (NCOA).▪ Wrote Standard Operating Procedures (SOPs) with or for clients by researching current marketing collateral, PR materials, publications, and organization documentation.▪ Assisted companies in development of policies/procedures related to inventory/freight management and shipping and handling (S&H) costs; evaluated vendors and made recommendations for cost-effective, high-quality providers to ensure break-even on S&H.▪ Negotiated with distributors on behalf of clients to collect Accounts Receivable (A/R); decreased A/R for CWLA by $175K and $198K from two major book distributors. ▪ Developed analysis of client sales histories to measure validity and success of past and ongoing campaigns.▪ Key role in the design, development, and delivery of new projects and marketing campaigns.