Responsible for organising and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. Responsible for maintaining day to day administrative and personnel services.

Worked as part of a close-knit team ensuring that guests had a special stay from the moment they made a reservation to checking out.Worked with computers daily making reservations and inputting guest data to the reservation system.Provided an exceptional level of customer service as it was the key goal of the hotel, ensuring that both internal and external customers received a quick response to their enquiries.Dealt with customer enquiries on the telephone and through e-mails and resolved any complaints quickly and efficiently.Operated the front office till including operation of the credit card machine ensuring that all cash and credit card transactions balanced at the end of each shift.Worked closely with the front office manager to ensure the smooth running of the front desk.

Administrator