Stephanie Chao Email & Phone Number

Los Angeles, California, United States

Los Angeles

Epicentre West LA is a multi-ethnic, non-denominational church serving Los Angeles.I joined the church staff in the first year of its public launch. I play an integral role in the church's overall logistics and operations. I oversee and manage all departments for Sunday services to ensure smooth operations among our volunteers and an amazing experience for every visitor and member. I coordinate the Setup and Tear Down teams for our facility and all equipment needed for the church service. I recruit and lead volunteer teams weekly. I schedule and organize events including venue rental and catering and I perform all administrative duties for the church, including handling financial deposits and updating our website and app.I proposed, introduced, and implemented Slack to meet the communication needs of our staff.

Los Angeles

Skoolbo is a global learning media company that transforms learning of key life skills (literacy, numeracy and physical literacy) for 3-12 year olds. I started with the company as it was about to launch its product in the US. In the nascent stages of our growth, I proposed the use of a Customer Relationship Management. I then set up the CRM and trained employees to use it. I also introduced new technologies, such as Slack and Teamweek, to increase team productivity, communication, and effectiveness. I produced numerous resources such as video tutorials and demos, webinars, and training guides to facilitate and improve the on-boarding and implementation process for customers as well as for new hires. It was my goal to continually refine the user experience at every step from registration to implementation.I provided customer and technical support via Desk CRM for email, phone, Facebook, Twitter, and live chat with the objective of converting users into advocates and evangelists. I also spearheaded campaigns to build up our brand and customer relations and worked with our marketing department to implement strategies through email, social media, and blog.

I was responsible for the physical safety and overall wellbeing of 75-100 undergraduate residents. I provided peer counseling and as well as academic and psychological referrals and mediated conflicts among roommates. I also responded to emergencies, as well as enforced On Campus Housing and University regulations (providing duty and emergency coverage on a rotating basis from 7:00pm to 7:00am). I was responsible for advising, empowering, and leading the community government. I established positive interactions within the residential community through planning and executing educational, social, and service events and created posters, flyers, and newsletters to promote events and provide information for residents.

I created informative flyers for workshops and announcements and assisted my supervisor in holding lessons on technology for UCLA employees in the General Services, Facilities Management branch to help employees to understand how to use the website to manage retirement funds. I also aided in creating the digital database for UCLA job listings.My responsibilities included basic administrative duties, as well as completing special projects and compiling training packets.