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Stephanie Samuelson is listed as Call Center People Manager at DXC Technology at DXC Technology, a company with 83579 employees, based in Tulsa Metropolitan Area, United States, United States. AeroLeads shows a work email signal at dxc.com and a matched LinkedIn profile for Stephanie Samuelson.
Stephanie Samuelson previously worked as People Manager at Dxc Technology and People Manager at Dxc Technology. Stephanie Samuelson holds Certificate - Pc Hardware Technician, Cis from University Of Arkansas - Fort Smith.
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AeroLeads found 1 current-domain work email signal for Stephanie Samuelson. Compare company email patterns before reaching out.
Call Center Manager with a strong mix of problem-solving and a technical background, that enables successful project management and call center team cohesiveness. Seek to continue developing call center leadership skills. Assist less experienced Service Center Leaders to resolve complex customer questions. Help establish and obtain goals for acceptable performance in accordance with Service Level Agreements. Excellent analytical and problem-solving skills and work history in manufacturing, medical, financial, automotive, and call center industries. Obtaining a Six Sigma Yellow Belt.
Listed skills include Sql, Active Directory, Windows, Windows Server, and 41 others.
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A career timeline built from the work history available for this profile.
Tulsa, Oklahoma, United States
Supporting American Automobile Association – 10/2021 – PresentManage a 40-member 24/7/365 remote team; 20 on-shore and 20 off-shore; review and implement changes to procedures as needed to increase efficiency of a high-performance team. Developed and implemented a Quality Assurance program resulting in a 00:45 second decrease in team AHT and an increase in.
Tulsa, Oklahoma, United States
Supporting Everest Funeral Concierge – 04/2020 – 10/2021 Manage a 20-member 24/7/365 remote team; schedule staff to provide full coverage and meet SLAs; review and implement adjustments to the Call Center queue to increase efficiency and decrease Average Speed of Answer (ASA) and Abandon Rate; and take disciplinary action in accordance with Human Resource.
Tulsa, Oklahoma, United States
Coordinated the Lexus Roadside Dealer and Reimbursement Programs for Toyota Motor Company as a business partner with AAA; managed 200+ Lexus dealerships and ensured quality standards met AAA and Lexus standards. Reviewed, approved, and processed reimbursement roadside claims in North America with discretion and efficiency. Performed QA to ensure.
Dayton, Ohio, United States
Call Center Team Lead on a web-based Health Care Project for a Global IT Service Delivery Corporation; provided evening management for a Call Center that employed 90+ agents. Provided training, development, and on-boarding for new employees. Analyzed team and individual statistics, prepared reports, and devised and implemented team-building and incentive.
Bentonville, Arkansas, United States
Monitored recorded calls and case handling to ensure quality metrics were met per SLA and ensured HIPPA rules were firmly followed for a newly implemented Help Desk of 20+ agents; ensured agents followed standard operating procedures (SOPs) and updated the knowledgebase as the process changed to ensure quality standards were met. Analyzed team and.
Bentonville, Arkansas, United States
Lead Analyst tasked with relocating to Dayton, OH to further implement improvement strategies in the home environment and interface with the client in an attempt to further understand project needs for process improvement. Designed Lean processes and training material to prepare for starting a new Service Desk.
Bentonville, Arkansas, United States
Handled first call resolution as a Call Center Agent supporting commercial and military personnel on a Health Care Portal for McKesson; prepared and shared reports with team members to improve metrics and quality scores.
Bentonville, Arkansas, United States
Customer Service Representative on a Help Desk project supporting SAM's Club and Walmart stores computer refresh in North American and Puerto Rico. Responsible for creating a VLAN on Cisco switches and assist on-site technicians with the the ability to join the Security System computers to a secure network.
Other employees you can reach at dxc.technology. View company contacts for 83579 employees →
Jaye Hooven
Colleague at Dxc TechnologyNorfolk, Virginia, United States, United States
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Shivaranjini S
Colleague at Dxc TechnologyBengaluru, Karnataka, India, India
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Vishal Shenduri
Colleague at Dxc TechnologyBengaluru, Karnataka, India, India
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Dhakshnamoorthy K
Colleague at Dxc TechnologyVellore, Tamil Nadu, India, India
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RK
Raksha Kolamkar
Colleague at Dxc TechnologyPune, Maharashtra, India, India
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Lokesh R
Colleague at Dxc TechnologyBengaluru, Karnataka, India, India
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MK
Mayank Kumar Mishra
Colleague at Dxc TechnologyNoida, Uttar Pradesh, India, India
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Arpan Patel
Colleague at Dxc TechnologyMckinney, Texas, United States, United States
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SH
Shruthi H
Colleague at Dxc TechnologyBengaluru, Karnataka, India, India
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SP
Sasi Pawan Turlapati
Colleague at Dxc TechnologyHyderabad, Telangana, India, India
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Quick answers generated from the profile data available on this page.
Stephanie Samuelson works for DXC Technology.
Stephanie Samuelson is listed as Call Center People Manager at DXC Technology at DXC Technology.
AeroLeads has found 1 work email signal at @dxc.com for Stephanie Samuelson at DXC Technology.
Stephanie Samuelson is based in Tulsa Metropolitan Area, United States, United States while working with DXC Technology.
Stephanie Samuelson has worked for Dxc Technology, Ust, National Cash Register Co, Compucom, and Diversified Computer Resources.
Stephanie Samuelson's colleagues at DXC Technology include Jaye Hooven, Shivaranjini S, Vishal Shenduri, Dhakshnamoorthy K, and Raksha Kolamkar.
You can use AeroLeads to view verified contact signals for Stephanie Samuelson at DXC Technology, including work email, phone, and LinkedIn data when available.
Stephanie Samuelson holds Certificate - Pc Hardware Technician, Cis from University Of Arkansas - Fort Smith.
Stephanie Samuelson is listed with skills including Sql, Active Directory, Windows, Windows Server, Project Management, Operating Systems, Servers, and Information Technology.
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