Stephanie S. Email & Phone Number

With 15 years of experience driving customer success, shaping the customer experience, and delivering exceptional customer service, I offer a proven history of meeting and surpassing customers’ expectations.★ ★ ★Early in my journey, I learned the art of customer service while managing an incredibly high-volume and fast-paced service environment. Managing the front office with Giant Eagle, I led the cashiering team, resolved customer service issues, reconciled transactions and reports, and demonstrated attention to detail to ensure 100% accuracy.★ ★ ★Next, as a Regional Route Manager with the Columbus Dispatch, I led 4 direct reports in planning and overseeing 20+ routes to serve our Central Ohio customers. Involving recruiting and training team members, recognizing and resolving service issues, and working diligently to optimize operational efficiencies and effectiveness, I managed service operations to drive the customer experience and optimize customer retention.★ ★ ★For the next 8 years of my career, I engaged in independent property management functions, not only owning and operating my own portfolio of long-term rental properties but providing business-to-business service for others in the field. Making a name for myself based on my ability to manage multiple properties concurrently with great efficiency, I approached other property owners who wanted to serve as hands-off owners. During my tenure, I secured multi-year contracts with apartment communities, one of which had 500+ apartments for which I was responsible for the cleaning, painting, maintenance, and punch-outs. Hiring and managing a team of 4, we oversaw an expansive portfolio of properties and managed customer success.★ ★ ★Over the past few years, I have been working in positions focused heavily on customer service, experience management, and administrative coordination. With Insurance Auto Auction, Ricart Automotive, and Colliers, I demonstrated the ability to excel—once again—in fast-paced and high-volume environments with non-negotiable deadlines, expectations for 100% accuracy, and the ability to navigate diverse customer relationships.

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  Internal Operations

  Shadowbox Live

  Sep 2024 - Present

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  Franklin University

  Bachelor Of Science - Bs