Stephanie Smith Email & Phone Number

Canton, Ma

(Pronounced SOO-KEY-BAHN)Building and strengthening relationships through thoughtful gifting and personalized event design services. Our mission is to spread joy and reduce waste with high quality, creative, meaningful gifts and event design. Offering custom and ready-to-ship gifts. Specializing in corporate gifting and relationship management strategy. We also aim to "gift back" with Kathy's Kits and charitable donations.

Bellingham Ma, Canton Ma

Promoted to a senior role with a focus on SOPs, strategic projects and initiatives.• Assessed and advised executive leadership on a proposed ~$5MM equipment initiative; conducting interviews, researching industry standards, detailing requirements and presenting recommendations.• Resolved longstanding data discrepancies; leading to more unified and cohesive reporting, fewer returns, more accurate forecasts and allocations, and less franchisee calls to the Customer Service Department.• Appointed as primary department contact for the SAP system rollout. Served as liaison to the IT department and external teams; interpreting system limitations, communicating business needs and testing functionality. Created step-by-step guides documenting essential functions in the new system. • Developed SOPs for core business functions, including an overhaul of the shop credit process; eliminating confusion, reducing cost, ensuring reimbursement, and rectifying internal accounting. • Surpassed annual goals in obsolescence reduction and cost avoidance; further advancing a focus on risk mitigation and contingency planning. YOY LTO Obsolescence reduced 52%. Reached 0% obsolescence on core/reoccurring LTO SKUs. Saved ~$4.8MM in cost avoidance.

Bellingham Ma, Canton Ma

Played a key role in the development of a category-based Program Management (PM) team. Responsible for end-to-end coordination of all products in the Bakery and Savory categories, while also leading the charge on data integrity and continuous process improvement.• Trained and mentored new hires in essential job functions using established SOPs; resulting in streamlined data that could be easily interpreted and manipulated.• Handled all aspects of supply chain for Bakery and Savory SKUs; from securing raw materials, supply and production planning, trend analysis, and contingency planning. Managed approximately 275 SKUS annually and maintained 0 out-of-stocks during that time period.• Reacted quickly and competently to urgent supply issues as they arose. Provided timely well-crafted communications to all relevant parties and delivered thoughtful solutions to impending crises. • Collaborated with internal and external stakeholders; managing varying objectives while keeping the focus on providing a best-in-class service to the franchisee.

Bellingham, Ma

Leveraged entrepreneurial experience and unique skillset to provide critical structure to the emerging team focused on Limited Time Offers (LTOs). Quantified unutilized and under-utilized data to drive change and improve operational efficiency.• Established reports to track and analyze LTO performance; giving new insight to LTO product trends and lifecycle. Increased data clarity, accuracy, and accountability; ultimately improving the experience and service-level provided to Dunkin’ Donuts franchisees.• Formulated and maintained an internal readiness document to coincide with Dunkin’ Brands marketing windows; preparing internal teams for upcoming product launches, enabling warehouses to better manage inventory placement, and eliminating confusion across all departments, • Implemented a system of product allocation for all stores, which reduced initial ordering swells and allowed for an equitable distribution of supply; fundamentally changing the flow of product and revolutionizing the way that shops order LTOs.• Designed and cultivated a system for tracking obsolete product and enforcing a product reimbursement aspect of our contract. Championed obsolescence reduction and cost avoidance initiatives, as well as the donation of unused goods to food banks nationwide.• Improved internal and external relationships by bringing order and process to previously neglected areas; earning trust, respect and goodwill for the team.

Newton, Ma

Worked together with the Founder/CEO to bring the website from concept to fully operational launch. Directed and oversaw all aspects of website development and design, budget, marketing, and community outreach. • Led a team consisting of website developers, graphic designers, and consultants; ensuring that all business requirements were satisfied and timelines were met. • Created case studies to examine website navigation and usability; consistently improving functionality and optimizing the end user experience. • Orchestrated several marketing campaigns including a digital strategy that utilized social media and industry influencers, and a guerrilla-style approach for community outreach; increasing brand awareness and attracting the attention and a partnership with Boston.com, the region’s largest media website.• Managed and developed a small team of internal employees and interns; creating a positive, collaborative environment and generating excitement around the entrepreneurial nature of the venture.

Mba, Entrepreneurship

Bba, Management