Shift Manager
CurrentKey member of the team from day 1 of the doors opening for this location. Proactively communicate with guests to ensure satisfaction and generate relationships that results in repeat and referral business. I excel the in the fast-paced work environment while creating a fun and positive atmosphere for all guests. Dynamic, resourceful, and profit-driven shift manager with a background of success and a broad range of proven skills that include:• Communicating effectively with a wide spectrum of personalities and developing business relationships.• Mentor and train team members to be focused on achieving organizational goals.• Utilize effective problem-solving skills to initiate process improvements that consistently attain positive results.• Provide the leadership that ensures optimal performance in sales, profitability, and customer happiness.• Train and mentor new staff members on an ongoing basis and lead successful shift teams.• Responsible for up-selling products and marketing our brand consistently and successfully • Ensure product quality and consistency and resolve customer service issues quickly and effectively• Creating and posting Social Media Ads for multiple locations • Coaching staff to drive sales and customer loyalty daily