Stephanie (Steph) Eckstein Email & Phone Number

Pennsylvania, United States

• Oversee end-to-end service operations across a national ancillary segment including to the service experience, relationship, service strategy, service quality, program advocacy and service outcomes.
• Serve as the Executive Liaison of accountability for the service experience between external national ancillary partners
• Serves as Direct Team member of an Account Management Team in which he/she must execute on all assigned activities, functions, and business process improvements. Works closely with National Ancillary Service Manager to.
• Understand, monitor, assess and mitigate national ancillary program impacts to the HCP, Client, Customers, TPVs, Alliances, etc. Maintain a seamless service experience across external national ancillary partners and.
• Develops and executes on a service strategy within their segment and collaborates with senior leadership both internally and externally to deliver results. Achieve service goals and objective and contribute towards.
• Meet routinely with national ancillary senior executives to advocate and educate on Cigna's HCP, Customer and Client experience and ensure alignment with service strategy and goals.

Scranton, Pennsylvania Area

- Designated to NY Presbyterian and associated physician groups- Assist with relationship management between Cigna and HCP's- Responsible for accounts receivables for all HCP's listed- Manage escalated issues through internal contacts- Monitor performance garuantees per contract- Root cause analysis through researching and tracking of all issues received.

Scranton, PA

Scranton, PA

- Managing existing customer policies- Providing customer service for existing and new customers- Submitting insurance claims for customers- Promoting new products to customers

Education record

High School Diploma