Stephanie (Steph) Eckstein Email & Phone Number

Pennsylvania, United States

• Oversee end-to-end service operations across a national ancillary segment including to the service experience, relationship, service strategy, service quality, program advocacy and service outcomes. • Serve as the Executive Liaison of accountability for the service experience between external national ancillary partners • Serves as Direct Team member of an Account Management Team in which he/she must execute on all assigned activities, functions, and business process improvements. Works closely with National Ancillary Service Manager to support all Account Management Team functions. • Understand, monitor, assess and mitigate national ancillary program impacts to the HCP, Client, Customers, TPVs, Alliances, etc. Maintain a seamless service experience across external national ancillary partners and internal Cigna organizations. • Develops and executes on a service strategy within their segment and collaborates with senior leadership both internally and externally to deliver results. Achieve service goals and objective and contribute towards achievement total medical cost saving goals within their segment ($180M). • Meet routinely with national ancillary senior executives to advocate and educate on Cigna's HCP, Customer and Client experience and ensure alignment with service strategy and goals. • Handles high priority issues within assigned segment such as executive office complaints, DOI complaints, compliance requirements etc. • Educate and advocate for HCP, Client and Customer stakeholders on national ancillary programs, program changes, and potential downstream impacts on these stakeholders. Routinely asked to develop and deliver presentations to wide range of internal and external audiences relative to their national ancillary segment. • Responsible for capturing, documenting, and sharing market intelligence relative to their national ancillary segment; use market intelligence to develop and drive strategic improvements

Scranton, Pennsylvania Area

- Designated to NY Presbyterian and associated physician groups- Assist with relationship management between Cigna and HCP's- Responsible for accounts receivables for all HCP's listed- Manage escalated issues through internal contacts- Monitor performance garuantees per contract- Root cause analysis through researching and tracking of all issues received- Provide education to internal contacts based on feedback received by HCPs- Workflow creation to assist with ease of doing business.

Scranton, Pa

Scranton, Pa

- Managing existing customer policies- Providing customer service for existing and new customers- Submitting insurance claims for customers- Promoting new products to customers

Education record

High School Diploma