Stephanie Tersch
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Stephanie Tersch Email & Phone Number

Global Lead of Repair Operations at Back Market at Back Market
Location: Bordeaux, Nouvelle-Aquitaine, France 12 work roles 3 schools
1 work email found @backmarket.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Current company
Role
Global Lead of Repair Operations at Back Market
Location
Bordeaux, Nouvelle-Aquitaine, France
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Who is Stephanie Tersch? Overview

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Quick answer

Stephanie Tersch is listed as Global Lead of Repair Operations at Back Market at Back Market, a with 421 employees, based in Bordeaux, Nouvelle-Aquitaine, France. AeroLeads shows a work email signal at backmarket.com and a matched LinkedIn profile for Stephanie Tersch.

Stephanie Tersch previously worked as Senior Lead Repair Operations at Back Market and Global Repair Operations Lead at Back Market. Stephanie Tersch holds Master Of Science (Msc), Lean Enterprise, Distinction from University Of Buckingham.

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{first}.{last}@backmarket.com
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Profile bio

About Stephanie Tersch

Born in Germany, graduated with a double Bachelor in International Business & Business Administration as well as an Executive Master Degree in Lean Management, I spent 6 years in New Zealand and the United Kingdom before I moved to France in 2018. With a professional experience of more than 11 years, I have managed transversal and global projects related to organisational transformations, continuous improvement and change management in the industry for BMW and Rolls-Royce Motor Cars, in the banking & insurance sector for the group BPCE and BNP Paribas as well as in the e-commerce for Back Market. Since 2022, I am at the head of Back Market's Global Repair Service to give refurbished devices a third life. My international personal and professional experience has led me to understand many ways of working. I am thrilled to have gained a founded insight into a variety of sectors and departments. Flexibility and adaptation have always been key for me in order to adjust to each one of them. My drive, however, lies in people. My motivation comes from supporting those around me to achieve their goals. What counts in the professional environment is the infinite game: seeking improvements with wider teams in the long-run over short-term results in a finite game. Made you curious? Reach out to me!

Listed skills include Hr Consulting, Continuous Improvement, Idea Management, Planning And Steering, and 20 others.

Current workplace

Stephanie Tersch's current company

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Back Market
Back Market
Global Lead of Repair Operations at Back Market
paris, île-de-france, france
Website
Employees
421
AeroLeads page
12 roles

Stephanie Tersch work experience

A career timeline built from the work history available for this profile.

Senior Lead Repair Operations

Current

Bordeaux, Nouvelle-Acquitaine, France

May 2024 - Present

Global Repair Operations Lead

Bordeaux, Nouvelle-Aquitaine, France

Mar 2022 - May 2024

Senior Business Project Manager - Us And Eu

Bordeaux, Nouvelle-Aquitaine, France

- Assessment of technical and operational challenges and needs faced by the US and European Supply teams - Communication of business cases and deliverables to appropriate internal resources in order to inform and influence technical and operational roadmaps - Development of project and launch plans for key service programmes and seller related improvements in the US, Europe and Asia - Coordination of technical and business commitments, transversal teams and roll-out plans to deliver relevant solutions - Support technical teams (POs, UX) on a technical and operational level on global efforts by raising the profile of the US and raising the Supply perspective on critical topics

Aug 2021 - Mar 2022

Senior Us Business Project Manager

Bordeaux, Nouvelle-Aquitaine, France

- Assessment of technical and operational challenges and needs faced by the US teams- Communication of business cases and deliverables to appropriate internal resources in order to inform and influence technical and operational roadmaps- Development of project and launch plans for key service programmes and seller related improvements in the US- Coordination of technical and business commitments, transversal teams and roll-out plans to deliver relevant solutions - Support project owners (both technical and operational) on global efforts by raising the profile of the US and also the Supply perspective on critical topics

Aug 2020 - Sep 2021

Project Manager Artificial Intelligence

Paris Area, France

Consultant - Project Manager Artificial Intelligence for BNP Paribas Securities Services- Digitalisation and automation of operational processes across international markets / hubs via deployment of Artificial Intelligence solutions (natural language processing / machine learning), i.e.:- Multi-location and multi-line business project management in AGILE mode- Development and formalisation of needs of internal clients- Coordination of data development and operational teams- Process mapping of the current and target processes with implication of operational and data teams (functional process and technical architecture mapping)- Definition of specifications and user stories- Management of change and communication- Regular reporting on the project progress, risks and budget

Mar 2019 - Aug 2020

University Tutor For Operational Excellence

Buckingham

Tutor for the Bachelor of Science Operational Excellence programme

Jul 2018 - Aug 2019

Consultant Lean Management & Continuous Improvement

Paris Area, France

Consultant for IT-CE (Caisses Epargne IT - Group BPCE). - Ensuring the horizontal and vertical alignment of the Corporate Process Architecture of the Enterprise- Piloting developments and publications of the Architecture System (corporate banking and insurance processes, technical subjects)- Facilitation of cross-divisional workshops related to coporate business and IT processes, governance and technical developments of the Enterprise Architecture System- Monitor the coherence and consistency of all corporate business processes and their associated terminology - Responsible for communication and change management activities on a group level (e.g. animation of a cross-divisional committee, creation of promotional videos and launch of a group-wide survey)

Apr 2018 - Jan 2019

Lean Manufacturing And Change Management Specialist

Goodwood, Great Britain

- Creation of tangible learning films in cooperation with employees and managers at Rolls-Royce Motor Cars prepared for 1,400 employees in manufacturing. - Leading the re-design of the Lean training and communication space. - Communication of modularised trainings which resulted in 100% reservation of 30 training modules (600 places) within 5 days.- Deployment of the line balancing approach in the Leather Shop. - Creation of a monthly re-occurring newsletter. Distribution to all 2,000 employees, managers and also the Plant Director. - Steering of the BMW Group Employee Survey 2017 at Rolls-Royce Motor Cars. - Deployment of the Continuous Improvement approach, communication of success stories and marketing of the Continuous Improvement Process across the entire site (2,000 employees). Training and coaching of employees in the subject matter and networking across all of BMW Group’s major sites. - Leading and coaching of two manufacturing functions towards Continuous Improvement resulting in at least 1 idea per person, 80% participation rate and 750 GBP cost saving per person. The functions were: Total Vehicle Quality Management and Bespoke, as well as the Leather Shop (500 employees in total). - Deployment of the process mapping approach to improve upon the current processes to implement positive changes within the process with defined responsibility that enables excellent performance in the area - Facilitation of workshops across the production functions with regards to ongoing projects - Creation and maintenance of the Intranet pages including materials and news. Ongoing development and communication. -Scientific research of the statistically significant factors that have an impact on idea generation at Rolls-Royce Motor Cars, how idea generation relates to cost savings and how the findings compare to BMW Group as a whole.

Oct 2016 - Dec 2017

National Pmo & Change Management Lead

Oxford, United Kingdom

- Coordinating the UK project rollout including management of local sub-projects - Risk reporting for the central Rollout Circle - Making programme relevant decisions and align decision-making processes between interfacing departments - Responsible for UK project budget (£1.5 Mio), travel and resource planning - Designing and writing of internal project related communications, e.g. briefs, flyers, FAQs, intranet - Implementation and adaption of central project standards - Planning, coordinating, moderating and post-processing of change management and improvement workshops - Leading the Idea Management Programme for Plant Oxford including the Idea Management Circle - Developing and leading the setup of the Lean Management Education Centre in the Painted Body Shop - Analysing complex processes containing several department interlinks for ongoing Business and Production improvement

Dec 2015 - Oct 2016

Continuous Improvement Specialist For Bmw Group, Mini Plant Oxford

Oxford, United Kingdom

- Local project lead for the roll-out of the Idea Management System in the BMW UK Production Triangle. - Continuous Improvement Lead for Idea Management responsible for 3 BMW UK plants. - Responsible for internal HR and Change Management related communications. - Delivering cross-functional training and coaching for 600 Employees and Managers. - Steering of the BMW Group Employee Survey 2015 for the UK Production Triangle. - Analysing processes using established business change tools and following the principles of Lean.

Aug 2014 - Dec 2015

Intern Change Management

Oxford, Royaume-Uni

- Management and steering of the roll-out of the Idea Management System CRE8 and the 360+ Management Feedback Tool at all plants in the UK. - Project Lead for the Leadership Platform at Plant Swindon, UK. - Steering of various projects, e.g. analysing results and needs following the BMW Group Associate Survey (GPS) in 2013. - Network and administrative support for the German reworkers including travel budget management.- Writing of the final degree dissertation (Bachelor of Arts)

Jul 2013 - Jul 2014

Intern Economic Development

Dunedin

- Analysing KPIs of local businesses to enhance international business delivery of the City Council - Responsible for the setup and implementation of an international benchmark study. - Marketing support and interviews with the local business representatives. - Delivery of Dunedin's Visitor Satisfaction Survey for local businesses. - Writing of the final degree dissertation (Bachelor of Applied Management).

Aug 2012 - Nov 2012
Team & coworkers

Colleagues at Back Market

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3 education records

Stephanie Tersch education

Ba, International Business, Distinction

Activities and Societies: B4Business e.V., Committee of ElectionsMajors: International Management, Strategie and Organisation, General.

Bachelor Of Applied Management, Business Administration, Distinction

Majors: Strategic Management, Business and Society, International Marketing, Strategic Marketing Dissertation: Measurement and monitoring.

FAQ

Frequently asked questions about Stephanie Tersch

Quick answers generated from the profile data available on this page.

What company does Stephanie Tersch work for?

Stephanie Tersch works for Back Market.

What is Stephanie Tersch's role at Back Market?

Stephanie Tersch is listed as Global Lead of Repair Operations at Back Market at Back Market.

What is Stephanie Tersch's email address?

AeroLeads has found 1 work email signal at @backmarket.com for Stephanie Tersch at Back Market.

Where is Stephanie Tersch based?

Stephanie Tersch is based in Bordeaux, Nouvelle-Aquitaine, France while working with Back Market.

What companies has Stephanie Tersch worked for?

Stephanie Tersch has worked for Back Market, Bnp Paribas Securities Services, University Of Buckingham, Bpce International, and Rolls-Royce Motor Cars.

Who are Stephanie Tersch's colleagues at Back Market?

Stephanie Tersch's colleagues at Back Market include Michael Cellier, Julien Mercier, Yann Michau, Romane Lozano, and Radhe Keshwani.

How can I contact Stephanie Tersch?

You can use AeroLeads to view verified contact signals for Stephanie Tersch at Back Market, including work email, phone, and LinkedIn data when available.

What schools did Stephanie Tersch attend?

Stephanie Tersch holds Master Of Science (Msc), Lean Enterprise, Distinction from University Of Buckingham.

What skills is Stephanie Tersch known for?

Stephanie Tersch is listed with skills including Hr Consulting, Continuous Improvement, Idea Management, Planning And Steering, Change Management, Project Management, Strategic Marketing, and International Benchmarking.

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