Stephanie Townsend Email & Phone Number

Omaha, Ne, Us

Omaha, Nebraska, United States

• Managing and utilizing all resources of the Accounts Receivable department to provide excellent customer service by insuring client’s needs are met and all issues are resolved in a timely manner.• Work directly with our customers to resolve outstanding invoices or billing questions via phone and email/tickets• Process credit card, ACH and check payments and update payment and contact information as needed along with processing change of ownerships.• Work directly with the sales team to track progress of deals via HubSpot and move the deals through the pipeline.• Set up shared web hosting accounts and subscriptions using MRemote per customers specifications. • Assign new dedicated, VPS and cloud servers to accounts and add all resources such as IP’s, Plesk, Control Panel, disk space, RAM and CPU to the server.• Review and verify that all contract submitted by the sales team have been properly built with the correct resources added and that payment has been received.• Work with members of the Support Team and Sales team to assure all customer needs are met• Self-motivated and highly organized responding to 50 to 70+ tickets per day.• Reviewed old processes and and re-wrote new processes for more efficiency and better organization.• Ability and desire to research accounts to get to the root cause of the customer issue• Set up and facilitate meetings with colleagues and clients.• Experience in and proficient at; o WHMCS o SmarterTrack ticketing system o HubSpot and Salesforce o 3CX phone system o Outlook mail and o Sharepoint o Slack o Microsoft Teams

Greater Omaha Area

Buying: Identify trends and assist with purchases based on analysis of stores performance. Review gross margin reports and make decisions to drive sales. Research new collections and trends, and collaborate with the owner on purchase orders for market twice a year. Collaborate on re-orders with owner. Oversee all purchase orders and special orders made. Analyze store performance to determine when to have promotional sales, markdowns, and figure ROI. Maintain professional contact with our vendors, both nationally and internationally, via phone and email. Handle all RTVs of damaged merchandiseAccounting: I oversee and handle invoices, vouchers, purchase orders, and vendor accounts for the business. I send monthly and quarterly reports to the accountant, while also overseeing employee payroll. Sales/Appointments: Responsible for maintaining flow of merchandise in the store, making appointments with clients to preview hand selected merchandise. Plan and execute in-store and out of store events to generate sales. Book appointments with vendors for trunk shows, as well as our clients to view the upcoming seasons collections. Oversee all the receiving and delivery of all samples.Visual Merchandise: Stage the store to impact business based on inventory and seasons. I research each vendor and merchandise the inventory based on on-hand quantity and visual impact to the customer. Promotion; Plan, organize, and promote store events such as holiday parties, the opening of our store within a store for Brunello Cucinelli, and our sponsoring of the Lauritzen Gardens annual fundraiser.Advertising; Book professional photographers and models, as well as oversee and style each shoot. I select images to be used in local ads and magazines, along with the store billboard. I assist in designing and creating mailers that are sent to a list of 1000 plus customers.

Council Bluffs, Iowa

Hire, train and schedule qualified lifeguards, instructors and all other pool staff; directly supervises lifeguards, instructors, and other aquatic staff. Conduct training of staff in water safety, first aid, and CPR; ensures that all certifications of staff is maintained. Ensures high program standards are followed; provides regular in-service training to staff as needed. Handles the filtration system and other aquatic operating systems with the assistance of the Building Maintenance Worker. Maintains proper pool chemical balance. Performs regular safety inspections of pools and equipment to reduce hazards and to provide maximum safety to the patrons.

Oversee compliance with policies and procedures for all monetary exchanges and records. Oversee merchandise flow processes, increase standards of processing and product placement.Coach and develop Associates to elevate standards on the sales floor.Recruit/Hire/Staff to business needs.Manages sales volume of 3.8 million.Manages staff of 30-50 associates. Coach and develop successful selling behaviors to drive customer intimacy, experience, and volume.Execute store-specific floorsets to drive seasonal fashion messages, according to brand directives and visual standards. Plan and execute proactive and reactive visual moves to maximize profitability.