- Create monthly social media content for clients (Facebook and Instagram), including basic graphic design and writing and editing attractive copy to increase engagement with clients' core audiences.- Design email campaigns using Constant Contact to promote client news and updates to their email lists.- Research, write, and edit engaging articles and thought leadership pieces to client specifications.- Utilize Meta planning tools and insights to tailor social media content to clients' core audiences.- Set up and manage Google Ads campaigns.- Create quarterly reports for clients' social media marketing and Google Ads performance.- Write economic impact analysis narratives and executive summaries by collaborating cross-departmentally and working closely with the Director of Research.- Collaborate with graphic designers to create static and video graphics that fit the copy and meet or exceed client expectations.- Write all SEO-friendly, Google ad keyword-based copy for clients' websites. Sites written to date: 2- Utilize tools such as Sprout Social, Slack, ClickUp, and Airtable.

- Created all company social media content for Facebook and Instagram, including graphic design, photo layouts, fully drafting and editing copy to increase engagement with company's core audience.- Designed email campaigns using Mailchimp to promote company listings to increase visibility of homes for sale.- Managed company's email audience of 600+ regional real estate agents.- Composed descriptive remarks for new listings under agent direction to increase marketing effectiveness.- Utilized Meta planning tools and insights to tailor social media content to the company's core audience.

- Composed all office press releases, particularly for newly hired agents, for distribution to social media and local news media outlets.- Compiled and edited quotations from agents for clarity and impact for use in marketing pieces.- Collaborated with the marketing department's creative director to workshop the scripts for agent TV ads.- Wrote case study scenarios for use in agent training and onboarding.- Collaborated with the marketing department to refine copy for company Facebook posts.- Contributed to a vibrant, team-focused company culture by leading weekly staff meetings on a rotating basis.

- Researched and compiled information related to student appeals using college data systems to support Student Services staff in resolving student complaints.- Supervised student workers at jHub Student Assistance Center in order to provide immediate problem-solving and consistently excellent customer service.- Managed Student Center room reservations for campus events.- Assisted with Great Expectations new student orientation by assigning and printing student IDs and parking tags.

- Directly supervised the peer tutoring program and team of 20+ peer tutors, including scheduling and payroll.- Provided one-on-one writing support to the under-served nontraditional undergraduate adult student population where none had existed previously and directly contributed to overall university retention.- Maintained departmental Facebook page and created informational content regarding services and academic tips, including copy writing.(Note: This role continued all other duties of the Coordinator/Academic Success Advocate role following a departmental merger in 2017.)

- Instructed writing labs for first-semester freshman students entering on probation.- Emphasized development of students' writing skills by creating an environment of guided writing time.- Instilled a clear understanding of grammar and mechanics through lectures and hands-on activities.- Developed mentoring relationships of respect and trust via one-on-one writing support sessions.

- Directly supervised the peer tutoring program and team of 20+ peer tutors.- Coordinated tutor schedules and maintained tutor payroll.- Counseled academically at-risk students with confidentiality, compliance with FERPA, and advocacy.- Served on the Tutor of the Year selection committee.- Coordinated and proctored exams for university faculty in partnership with the Office for Disability Services.- Identified, interviewed, and selected quality, faculty-recommended peer tutors (minimum 3.5 GPA).- Maintained detailed records of Hundley Center services, usage statistics, and user demographics.- Provided quality customer service as the first point of contact for most Hundley Center inquiries.- Provided one-on-one writing support to the under-served nontraditional undergraduate adult student population where none had existed previously. Developed mentoring relationships of respect and trust. Directly contributed to overall university retention.

• Worked one-on-one with an M.Ed. student to improve critical thinking and develop academic essay writing skills.• Emphasis on APA manual of style.

• Successfully tutored 113 students, plus writing lab walk-in appointments.• Edited student essays and academic research papers for correct grammar, strong mechanics, and adequate content; assisted students in developing writing proficiency and confidence.• Served alongside faculty member Dr. Christine Bailey in the Hundley Center Walk-In Writing Lab.• Emphasis on MLA and APA manuals of style, with experience with Chicago/Turabian.