Stephanie Trower Email and Phone Number
Stephanie is a highly knowledgeable and skilled professional with over 17 years of experience trainingand developing individuals and teams to further their careers. Her extensive background includesmanagement, leadership, contract staffing and service provider roles in public and private industries.Stephanie has successfully developed and delivered training programs for various industries. She enjoyscreating programs and strategies for the overall success of her client's organization. Stephanie hasreceived many commendations throughout her career for her excellent customer service skills, attention to detail, and ability to accomplish tasks on time with high-quality results. Stephanie has a keen eye for business trends and always keeps these issues in mind when developing programs for her clients. Stephanie's extensive experience in the field has allowed her to master the various softwareapplications required to design, deliver, and evaluate training programs.Specialties:Customer Service, Training and Development, Medical Office Management, Medical Billing and Coding,Electronic Medical Records and EHR Systems, Managed Care Services, Legal Compliance, Telemedicine Support, eLearning Design, Strategy and Implementation
Soc Telemed
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Clinical Program LiaisonSoc Telemed Jul 2021 - PresentDallas, Texas, United StatesI am responsible for delivering clinical telemedicine programs to physicians, nurses and clinicians across the United States. I am accountable for coordinating a multi-disciplinary team delivering ongoing training, consultation and support to medical providers in over 100 hospitals, outpatient settings andphysician offices. I work closely with the marketing department to develop and execute marketingcampaigns that provide a basic introduction to telemedicine concepts and advanced education for more knowledgeable providers. The goal is to educate providers to understand the science behind our programs better, identify where they can improve patient outcomes, and provide us feedback on what's working (or not).
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Intake CoordinatorFuture Search Feb 2023 - Jan 2024United States -
Intake CoordinatorFuture Search Trials Feb 2023 - Jan 2024Dallas, Texas, United StatesServed as first point of contact for potential clients seeking non-crisis mental health intervention Screened clients with provided screening script to assess symptomsProvided non-clinical assessment of clients symptoms to schedule them with the correct clinicianDocumented insurance information for authorization team Scheduled new patient appointments.
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New Patient OnboardingFuture Search Trials Jan 2023 - Jan 2024United States
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Practice Operations CoordinatorRainier Behavioral Health Oct 2019 - Aug 2020Tacoma, Washington, United StatesI was responsible for developing and implementing a new provider onboarding process, assisting physicians in the practice management department, coordinating with vendor departments, and working with billing and collections to ensure that all patient data was accurate and up to date. I was also responsible for updating and organizing all practice policies and procedures.I was also responsible for the coordination of clinical services in treatment settings. I provided clinical supervision for field staff and supported direct care staff in their daily operations. Additionally, I was responsible for scheduling appointments, monitoring caseloads, maintaining communication with clinicians, monitoring patient growth and providing clinical support to patients. I also was responsible for the administration of billing and coding.
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Scheduling SupervisorPulse Heart Institute Apr 2014 - May 2016Tacoma, Washington, United StatesI was responsible for scheduling all doctors, nurse practitioners, and technicians to ensure every patient had a medical expert on-hand to meet their needs. I was also responsible for training and coordinating staff, including new hires and ongoing education, and creating future hiring plans.Some of the key accomplishments were• Managed a team of 20 across 3 departments and 5 locations. • Developed processes and workflows with Epic EMR as the foundation. • Catalyzed workflow and accountability structure with departmental integration. • Actualized continuous education and professional development program.
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Single Patient Agreement NegotiatorDavita Kidney Care Aug 2005 - Jul 2013Tacoma, Washington, United StatesI was responsible for creating, designing and implementing training programs for new hires and providing ongoing training for production and distribution employees on various topics. Training topics included new product launches, process improvement (Lean), equipment changes, workplace safety, quality control and regulatory compliance.I also coordinated the implementation of new products into the production and distribution environment. This included the design, development and implementation of processes related to labelling and coding (for items such as formulation changes, fill level changes or packaging modifications). I implemented change management plans to ensure that all operations staff were aware of the change and could produce material according to defined specifications. -
Training And Development SpecialistMountain Mist Bottled Water Co Jul 2003 - Jul 2005Tacoma, Washington, United StatesLaunched training and development program, starting with change management initiative based around new software integration and implementation; employee buy-in initiative, and process and workflow development. Created training handbook and continuing education classes -
Customer Service SupervisorMountain Mist Bottled Water Co Jul 1998 - Jul 2003Tacoma, Washington, United StatesSupervised a team of 6 customer service/account representatives in a call center over the day-to-day operations; including residential account balance management, route management and delivery dispatch. Acted as account manager for corporate accounts; specializing in corporate account relations and corporate client success. Conducted employee reviews and professional development
Stephanie Trower Education Details
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Customer Service Support/Call Center/Teleservice Operation
Frequently Asked Questions about Stephanie Trower
What company does Stephanie Trower work for?
Stephanie Trower works for Soc Telemed
What is Stephanie Trower's role at the current company?
Stephanie Trower's current role is Clinical Program Liaison | Healthcare Onboarding Specialist | Leader in Training & Development, Instructional Design, & Learning Management Systems | Consistently Makes Profitable Changes which Increases Effectiveness.
What schools did Stephanie Trower attend?
Stephanie Trower attended Clover Park Technical College.
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