Stephanie Ward Email & Phone Number

Kalamazoo, Mi, Us

Remote

Responsible for acquiring new customers (Partners) with our growing portfolio of Products and Services. Account Executives at NWEA build relationships with schools and districts to ensure our solutions are a good fit to meet the schools/districts needs.

I began in this role at NWEA, which was acquired by Houghton Mifflin Harcourt in 2023.

United States

Ann Arbor, Mi

Served as a liaison between the company and the client to provide the best client experience. - Onboard and create rapport with clients- Cultivate positive relationships with clients- Manage all inbound customer communication- Responsible for customer retention and upselling products- Identify customer needs and collaborate with internal teams to find opportunities for proactive interventions and ensure customer success- Collaborating with cross-functional teams to ensure customer satisfaction- Provide recommendations based on customer business needs and usage patterns- Serve as the voice of the customer and collect feedback to drive continuous improvement- Researched best practices of industry resources to create efficiencies and proper utilization for the team- Consistently high customer satisfaction rating on monthly survey

Chelsea, Mi

Collaborated with colleagues to create a fun, inviting, and inclusive learning environment for all students. - Researched and implemented best practice strategies to improve student learning- Proficient at using databases to track student growth- Established rapport with students and parents by providing an open line of communication by creating a weekly newsletter and holding office hours

Coldwater, Mi

Researched and developed assessments to best assess student growth. Analyzed student data to help guide learning. - Participated in a Professional Learning Community (PLC) in which grade-level teams work together to foster collaborative learning- Developed common formative and summative assessment to match the Common Core State Standards - Attended Literacy Trainings to become efficient in teaching literacy- Observed and mentored colleagues on best literacy practices - Volunteered in afterschool program Girls on the Run to encourage growth, self confidence, and healthy habits in girls in the community

Phoenix, Arizona Area

Researched and implemented a literacy curriculum across multiple grades. Created a fun and engaging learning experience through project based learning. - Participated on advisory committee to select a Literacy curriculum and developed multi-grade plan to implement curriculum in the classrooms- Developed innovative approaches that integrated social studies, writing and oral presentation skills, using technology, while making it fun yet challenging for students- Administered school wide Micro Society government – facilitated school-wide student elections, multiple business developments, and managed school-wide food drive for local community- Served on hiring committee; taking part in interview process, vetting candidates, and working with committee to make the best decision for our school- Facilitated after school events and school fundraisers