Manage two offices with 16 team members and 3 Doctors. I focus on many things at one time. I focus on the schedule, production, and collections at both offices. Maintain budgets to increase SOG with and expectation of 5% growth year over year. Address culture issues, communication problems, and any equipment issuses that arise I troubleshoot and outource as necessary. Follow and continue to improve and implement OSHA issues or concerns. Collections at both offieces with insurance claims and private collections average 98% a month with the last two being over 100%. Understand dental coding and procedures and can discuss with patient or dental representative. Treatment plan presentation with a 97% acceptance rate.

Ensure office is running smoothly and on schedule. I Lead by example, inspiring trust, setting the direction, and balance compassion with performance and accountability by coaching and mentoring while encouraging creative thinking. Achieving team goals, promoting services in office and by phone. Coordinate Marketing efforts with corporate marketing department. Handle complaints as appropriate. Review team training, monthly specials, and updates on policies and protocols. Create improvement plans and perform disciplinary actions as needed. Hire and assist in training new employees. Utilizing various scripts to ensure our services are explained and assisting sales consultants in comfortability with scripts, making them their own. Working with call center calls, setting appointments and ensuring scripts are consistently used as required. Provide support to all staff and be able to step in any role when necessary.

Managed tri-state territory calling on Sleep Labs, Physicians, and DME companies. Patient and provider education on sleep apnea testing, equipment, and masks. Conducted training initiatives, made presentations, and led education programs for patients.

Established and maintained relationships with physicians, hospitals, clinics, pharmacies, and other referral sources in the medical community. Continually educating clients. Marketing services, respiratory equipment, and medications to new prospects.

Responsible for overseeing the operation of all areas of the center that included sales, customer service, clinical, and delivery. Ensured operational procedures complied with federal, state, and local regulations that applied to DOT and FDA. Controlled inventory through purchasing equipment and supplies.