Stephanie Young Email & Phone Number

Bellingham, WA, US

I have a dynamic and multifaceted role as the Onboarding Manager for Prestige accounts! My responsibilities span from ensuring a smooth onboarding experience for our largest customers to spearheading training initiatives and creating valuable resources and content. Key responsibilities and projects:User Experience and Campaign Activation: My primary focus.

As the dedicated CSM for our top Fortune 100 customer, I am responsible for managing the entire customer lifecycle, from onboarding to renewal. This includes providing training, support, and adoption assistance to ensure that customers are getting the most out of Snappy's products and services.Managing the customer lifecycle: Onboarding, adoption.

- Manage over 200 dealerships to assist in successfully using AI technology to increase vehicle sales and close service appointments- Provide expertise in utilizing Conversica, best practices, recommendations for increased performance, and assist in providing customer feedback to our internal teams for future consideration- Utilize Salesforce and Gainsight.

- Key contact for new and existing Partner customers- Responsible for training, enabling and coaching Partners- Work in numerous systems such as Salesforce, Gainsight, Trello and more to enter Partner data, goals, success plans, financial records and more.- Update existing Partner program by auditing existing processes, make recommendations on updates.

Bellingham, Washington

- Oversee all local and national clients for print, digital and advertorial marketing- Negotiate pricing and contracts for new and existing clients- Work in various systems for inputting sales data, CRM lists, readership surveys and more- Create social media marketing materials, media kits, new specialized guides- Created, hosted (MC'd and catered) various.

Bellingham, Washington

Client Care Coordinator responsible for exceptional care of client needs, including technical support, billing inquiries, training, and more while following the vision and mission of the Ben Kinney Companies. Proficient in Zendesk, Chargify, Adminium, Google Drive, TalkDesk, and more. - Platform Launch Captain- Oversee 30-40 client accounts from inception.

Bellingham, Washington Area

- Managed a large number of accounts ranging from national to small businesses- Increased sales volume- Placed outbound calls and emails to potential clients, negotiated prices and contracts with new and current clients- Built long term lasting relationships with clients, represented the company in outside networking functions- Worked with spreadsheets to.

Bellingham, WA

- Administrative Chair for Executive and general Student Council- Chair of the Administration Committee - Prepared all minutes of the Council- Maintained a documented record of all Council minutes- Created a yearbook of all Council activities- Responsible for overall record keeping and filing systems maintenance- Prepared orientation for new Council.

Bellingham, Washington Area

Assisting new students obtain a student ID card, answer phone calls on a multi-line system, interact with other offices on campus, perform tasks as needed by the office advisers, answer student and staff questions, maintain daily office reports, lost and found, and general student life duties.