As the Product Support Manager at ftwilliam.com, I lead the General Support Team and oversee various aspects of the company's portal. My responsibilities include managing 5500s, 1099s, ACA, IRS Forms, software modules, and addressing general inquiries.Prior to my current role, I held positions as a Product Support Team Lead and Senior Product Support Specialist at ftwilliam.com, where I assisted customers with software and technical inquiries, maintained a high level of customer satisfaction, and contributed to product improvement efforts.My expertise lies in team management, scheduling, product support, and technical assistance, demonstrated through my progressive roles and responsibilities within the company.My experience showcases a track record of effectively managing support teams, ensuring quality customer service, and contributing to the enhancement of software products.