Stephanie Robbins Email & Phone Number

United States

-Develop & track performance metrics for SLED Development Team’s targeted activities, including funnel growth, customer & prospecting activities, & health of sales motion-Partner with Sales and Support leaders to develop comprehensive Go-To-Market strategy for SLED sales within strategic markets to meet and/or exceed pipeline growth & sales targets-Partner with Marketing to develop SLED-focused prospecting & targeted marketing campaigns that align with current strategic focus-Manage team that creates, organizes & implements standard procedures for RFP quoting, tracking, reporting & responses to track metrics for success & failure on government RFP submissions-Manage team that identifies & qualifies sales opportunities within SLED targets, establishing metrics for conversion & performance tracking of pipeline growth-Coach & train SLED Development team on the Sales Transition stages, providing templates for documentation of solutioning, packaging, financial analysis & additional items required to position opportunities for higher probability of close upon transition to the SLED Sales team, ensuring “White Glove” sales transition for customers-Analyze & develop comprehensive SLED Sales playbooks, detailing various buying personas, motivators, trends, & talk tracks to increase sales conversion-Standardize early stages of the WE SLED buying stages, from opportunity identification to qualification to scoping, to ensure seamless handoff to SLED Sales team for pursuit as well as exceptional experience for our customers-Build & sustain consultative relationships with senior executives; identify budget owners, stake holders, influencers & decision makers to gain in-depth knowledge of clients’ business priorities, challenges & initiatives to cross-sell & up-sell to solve the customers challenges & generate new revenue

- Communicate with customer C-suite executives & board members to analyze & understand key business objectives, roadmaps, & ways IT solutions play into their company's bigger picture- Strategically analyze large & complex opportunities to maximize customer objectives & business strategy while delivering white glove service & end-to-end IT solutions within the Lumen practice- Act as a consultative, trusted advisor, balancing goals of quality, feasibility, cost-effectiveness for customer, & profitability for Lumen while clarifying ambiguous requirements with clients, ensuring the solution offered resolves underlying customer pain points- Program manage & accelerate large & complex opportunities to closure, working across multiple towers within the organization to produce high-level customer service- Work with Sales Account Managers, Customer Success, Sales Engineers, pre-sales Project Managers, Professional Services & Product Management, Proposal Writers, NOC/DNOC Staff, Operations & third-parties to advocate for customer's business requirements and forward-looking outcomes- Act as liaison for Product Management, Architecture, NOC/DNOC, Service Delivery, Offer Management, & Operations to solve for customer requirements & develop deliverable solutions- Provide thought leadership to internal groups on technology & market trends on complex, multi-tower opportunities- Analyze complex data sets to understand, create, & communicate account profiling, positioning strategy, customer needs, sales opportunity development, service improvement planning, & long-term account management strategies- Complex contract negotiation

Tampa/St. Petersburg, Florida Area

Support President & Chief Executive Officer:Strategic analysis of core business functionsRisk analysisProcess improvementImplement & oversee strategic planning goals & initiativesCreate communication channels between executive, Board, & various management positions within the companyProactively anticipate executive’s needsAnalyze reportsReconcile expenses & coordinate complex travelOrganize & manage complex calendarServe as owner’s representative on campus construction projectsCorporate restructuringMaintain discretionSteering Committee & Board Management:Serve as liaison & gatekeeper for executive team, Board, & CEOPrepare confidential materialsCoordinate weekly Executive Steering Committee MeetingsCoordinate monthly Senior, Divisional, and Board Meetings

Tampa/St. Petersburg, Florida Area

Supported seven (7) C-suite executives, one (1) Director, and one (1) VP of Employee Success:Proactively anticipate needs of Executive TeamAnalyze reportsReconcile expenses for Executive Team, their direct reports, & large vendorsCoordinate complex domestic & international group travelOrganize & manage calendarsCreate company organizational chartsParticipate in quarterly Strategic Planning sessionsMaintain discretionBoard Management:Prepare confidential Board Meeting materialsCoordinate Annual Shareholder MeetingsCoordinate travel & logistics for quarterly Board MeetingsEvent Management:Plan & coordinate large-scale client eventsPlan & coordinate international agent-facing/marketing events & roadshowsPlan & coordinate corporate eventsPlan & coordinate offsite strategic planning retreatsPlan & coordinate employee relations eventsForecast & reconcile events budgetsProject Management:Office design, renovation, & reconfigurationFurniture & logistics designImplementation of office moves & relocationsVendor Management:Establish & maintain network of vendorsNegotiate corporate ratesContract review & negotiation/risk managementReview & approve invoices & expensesAdditional responsibilities included, but were not limited to, managing corporate apparel program, training new employees on expense software, assisting with the management of corporate AMEX card program, client interaction, collaborating with various departments to create policies & procedures for a rapidly-growing company, and assisting with recruiting.