Stephanie Klein Email & Phone Number

Hanover, Maryland, United States

• Support the Program Manager of a $200+ million contract with approximately 100 FTE contractor personnel tasked with delivering cyber training to military and civilian defense professionals. • Design and implement program-wide policies and procedures.• Manage the Operations and Administration Task which is organized into four different sub-tasks • Lead the software development and UX/UI team of a patent-pending Cyber Learning Management Environment as Project Manager and SCRUM Master.(Registrar, Graphic Arts & Content Management, Accreditations & Certifications, Website Maintenance & Development).• Led the team in an unanticipated shift from 100% in-office work to 100% work from home over one weekend in response to the pandemic and still met FOC deadline less than three weeks later.• Develop a quality assurance process that ensured the work product was validated for content and configuration settings prior to delivery. This included policies and procedures that described how a deliverable progressed through each phase and the onus passed from one responsible party to another. The result of implementing this process was a highly-organized and visible workflow with minimal downtime when onus transferred from one assignee to the next.• Single-handedly managed the project's response to the sudden declaration of a new federal holiday. With only a few hours notice, I successfully rescheduled ten classes and communicated with dozens of instructors and hundreds of students.• Solve all delivery-related problems in real-time, including access (designing a new login methodology for approved foreign nationals to access a protected government platform); resource limitations (work across teams to understand current capacity and take steps to maximize efficiency); and correcting issues that arise due to human error (determine, test, and implement the most effective solution with least impact on delivery).• Tasked by the PM to deliver the Program Management Plan.

Washington, D.C.

• Specialized in the design, implementation, documentation, and evaluation of collaborative processes as well as the development of consensus documents and fulfillment of implementation activities.

Columbia, Md

• Appointed Acting Director to lead organizational transition from a college-supported model to an independent nonprofit. Designed and directed an eight-month project to close office and phase out programs/services by the deadline.

Master Of Arts (M.A.), Peace And Conflict Management Studies

Master's Thesis, "The Influence of the Desired Outcome of Conflict Resolution on the Choice of Conflict Resolution Method in Interpersonal.

Bachelor Of Arts (B.A.), Political Science And Government