Stephanie Klein Email & Phone Number

- Oversee “Run The Business” tasks including Quarterly Business Training Calendar, Onboarding and Offboarding of Sellers, weekly team requisitions, experience survey results and analytics- Gained understanding and assisted in the development of trainings for Cisco Campaigns including Hybrid Work, Secure the Enterprise, Transform Infrastructure, and Reimagine Application - Developed closed loop metrics to track and optimize seller performance and enablement goals- Cultivated seller competencies to understand seller performance resulting in an enhanced collaboration with the managers and trainings being developed- Designed and implemented a user friendly Self-Service Library, streamlining access to resources, improving team satisfaction- Designed Leadership Development Series with a focus on increasing manager coaching - Revamp training processes alongside Sales Engineer and Instructional Designer - Streamline and automate metric processes, reducing lead time for team- Transitioned all Enablement materials from SmartSheet into other formats due to the sunsetting smartsheet- Tech Stack: Webex, Sharepoint, SmartSheet, Mindtickle, Outreach, 6Sense, Gong, Calabrio, Onenote

Raleigh-Durham-Chapel Hill Area

- Developed pipeline of prospects to deliver full cycle sales presentations from sourcing to close- Built positive relationships with prospects to ensure a smooth closing process and smooth transition to the Customer Success and National Account Management team- Execute an outbound call strategy of 150 calls daily; booking average of 15 meetings per month with hold rate of 75%- Designed & implemented sales training for team based on “Fanatical Prospecting”- Served as a mentor for incoming sales reps, to ensure an easy transition into their new roles- Tech Stack: Salesforce, Microsoft Suite, Outreach, Orum, Ambition, Gong, Seismic, Lessonly, Sigma, Zoominfo, 6sense

Beaufort, North Carolina

- Promoted to Assistant Dean to oversee operation through change management process- Update business processes to eliminate process lags and increase productivity- Review and update team job requirements and job descriptions- Compile reports and provided financial oversight of multiple budget equating $1M- Developed all COVID 19 procedures to ensure a safe return for team- Host Diversity, Equity, Inclusion & Belonging activities for team of 250 team members- Tech Stack: Zoom, Slack, Groupme, Teams

Durham, North Carolina

- Supervised 90 team members, completing sourcing, hiring, onboarding, training, & evaluations- Developed an online application system for full cycle recruitment- Managed a portfolio of 600+ individuals by providing coaching, mentoring, and development- Collaborated with stakeholders to develop hiring processes across teams- Developed assessment tools using Qualtrics for organization of 6000

- Directed programs with budgets ranging from $1,500 to 20K from concept through fruition- Managed and delegated internal & external vendors on program delivery strategies- Developed 25 page leadership skills for management team to provide hands on coaching - Designed 8-week Leadership Curriculum with focus on personal & professional development

- Supervised a team of 25 through recruitment, selection, training and evaluation- Developed onboarding for successful implementation of protocols- Consulted with business managers to assist with employee relationship building- Served in an on campus weekly duty rotation for 4,500 students

Master Of Education (M.Ed.), Student Affairs In Higher Education - Administration

Bachelor Of Science (Bs), Psychology