Stephanie Alcantara Email & Phone Number

Philippines

-Oversee operations for approximately 20 Media Analytics dashboards.-Leads a team of 11 Operations resources located in the Philippines, Poland, and India.-Collaborates with the development team to implement necessary changes and resolve bugs.-Works with third-party vendors to address issues and meet client requirements.-Generates ServiceNow reports for.

• Handles Finance-Treasury and Commercial/Sales requirements.
• Undertake the needs and problems of business departments, and convert business requirements into development requirements.
• Responsible for organizing the test confirmation and user training of business departments usersCreate high level process definition documents and related artifacts as output of a Business.
• Analyze, plan, and manage business and/or operational demand from different functions.
• Facilitate and negotiate process review discussions with key stakeholders.
• Responsible for defining and optimizing demand mgmt. processes and priority criteria.

• Assigned to 917Ventures as a Program Manager
• Defines strategy and justifies the entire plan for the project (work plan, team structure, team process, stakeholder involvement plan, configuration management plan, management plans, and the like).
• Executes & monitors the execution of the project plan in meeting the organization’s goal for project schedule, budget, and quality expectation.
• Reports an accurate project status internally to management and relevant customer stakeholders.
• Manages client relationships and expectations for the duration of the project.
• Handles change management and manage project issues on time.

RCBC Plaza Tower II, 6819 Ayala Ave Cor Gil Puyat Ave. Makati City, Philippines

• Handled around 20 Multi-Geo company accounts from various industries (supply chain, automotive, non-retail, retail and pharmaceutical). This includes being the DAMCO Delivery Manager for ASPAC region, RTS project.
• Works with the Mapping, QA, Integration, Enablement and Global Mapping Support teams to collaborate requests from the customer and ensure that the project meets the overall SLA and quality objectives.
• Responsible in monitoring status of Service Delivery, Escalation Management, ProblemManagement, Incident Management and Change Management.
• Responsible in monitoring all activities for the customer and serves as the liaison between the stakeholders and customer. Consistently provides up to date report on the status of each activity and deliverable.
• Manages the task assignment and supervises the resources that were assigned to the RTS project, ensuring customer commitments are met and that the team is delivering within the target Deliverable Unit.
• Identifies risk and works with Onshore Delivery Manager on risk mitigation and guarantees that risks are appropriately managed and communicated.

Intellectual Property Center, Mckinley Hill, Taguig City, Philippines

• Ensures 100% reliability of P&G applications around the globe.
• Handled data management and provided in-depth workload and application error analysis to P&G’s worldwide forecast data with the use of technologies such as Oracle, PL SQL and UNIX.
• In-depth analysis/modifications of Stored Procedures and Functions of backend Oracle databases.
• Back traced application issues on a Data Level and provides quick and efficient workaround to ensure business continuity.
• Plan and scheduled data reprocessing.
• Enforces standard problem escalations and resolutions.

Developed a Windows Mobile app for monitoring dengue symptoms together with other trainees.