Stephanie Cantrell, Mba Email & Phone Number

Remote

• Provide day to day direction, support and acted as point of escalation contact to Customer Support & Tier 2 team members, including prioritizing and organizing workloads• Strategically restructured and integrated the Fiscal Intermediary (FI) team into the Tier 2 team and created new SOPs for better efficiency within the FI/Tier 2 team• Trained team members on proper use of tools and equipment within the facility including computer applications (NetSuite, Sharepoint) and telecommunication systems (8x8 and Five9) as well as coached them on development and progress against Performance Management Plans (PMP) & Performance Improvement Plans (PIP) and encouraging their ongoing education and growth while working with them to improve understanding of duties and build relationships with internal and external customers• Assisted Tier 2 Director, Tier 2 and Customer Support Leadership as required and performs all other job-related duties as assigned• Developed new programs and procedures to better prepare new hires to be successful in their new roles and created system retirement training program for additional Tier 2 Support Specialists as well as Customer Support Specialist Subject Matter Experts (SMEs) and aided in other various SOP decisions with leadership team members on new and changes in SOPs• Acted as 2nd level payroll systems support to internal and external clients and point of contact for escalations and researched technical, historical and usage issues to determine alternate resolutions, submit systems enhancements and/or escalate to development team

Remote

• Provide day to day direction, support and acted as point of escalation contact to Customer Support & Tier 2 team members, including prioritizing and organizing workloads• Strategically restructured and integrated the Fiscal Intermediary (FI) team into the Tier 2 team and created new SOPs for better efficiency within the FI/Tier 2 team• Trained team members on proper use of tools and equipment within the facility including computer applications (NetSuite, Sharepoint) and telecommunication systems (8x8 and Five9) as well as coached them on development and progress against Performance Management Plans (PMP) & Performance Improvement Plans (PIP) and encouraging their ongoing education and growth while working with them to improve understanding of duties and build relationships with internal and external customers• Assisted Tier 2 Director, Tier 2 and Customer Support Leadership as required and performs all other job-related duties as assigned• Developed new programs and procedures to better prepare new hires to be successful in their new roles and created system retirement training program for additional Tier 2 Support Specialists as well as Customer Support Specialist Subject Matter Experts (SMEs) and aided in other various SOP decisions with leadership team members on new and changes in SOPs• Acted as 2nd level payroll systems support to internal and external clients and point of contact for escalations and researched technical, historical and usage issues to determine alternate resolutions, submit systems enhancements and/or escalate to development team

• Trained team members on proper use of tools and equipment within the facility including computer applications (NetSuite, Sharepoint) and telecommunication systems (8x8 and Five9)• Assisted Tier 2 Director, Tier 2 and Customer Support Leadership as required and performs all other job-related duties as assigned• Developed new programs and procedures to better prepare new hires to be successful in their new roles and created system retirement training program for additional Tier 2 Support Specialists as well as Customer Support Specialist Subject Matter Experts (SMEs) and aided in other various SOP decisions with leadership team members on new and changes in SOPs• Acted as 2nd level payroll systems support to internal and external clients and point of contact for escalations and researched technical, historical and usage issues to determine alternate resolutions, submit systems enhancements and/or escalate to development team

United States

Provide day to day direction and support to Customer Support team members, including prioritizing and organizing workloads. Assist in ongoing education and training for the services provided by isolved benefits services. Support staff on the processes necessary for administering services and maintaining compliance. Work with staff on proper use of tools and equipment within the facility including computer applications and telecommunication systems. Monitor and coach staff for development and progress against Performance Plan & Review documents. Work with staff to improve understanding of duties and build relationships with internal and external customers. Assist Customer Support Manager and other members of management as required and performs all other job-related duties as assigned. As part of the New Hire Team, help to design, test and implement new hire procedures and policies to ensure new hires are able to immediately be successful in their new role.

United States

***iSolved HCM purchased SAGE in March 2019***Act as first point of escalation for team of 12 SpecialistsAid in SOP decisions with supervisor and training team on new and changes in SOPsCompleting more advanced payroll functions including VOIDS, tax account maintenance and client termination of service proceduresProcess a large volume of payrolls by reviewing payroll messages or customer instruction associated with the payroll accuracy and reportingResponsible to update and maintain customer company and colleague maintenance changesIndependently manage time to meet deadlines and complete daily payroll processing scheduleEnter adjustment payrolls or necessary corrections to fix quarter end variances or out of balancesAssist customers with basic or routine technology-related support questionsMaintain a high rate of customer retention through quality service and timely documentation of all callsAct as the primary payroll contact for all customer questions or issues with some assistance from Tier 2 Support or supervisor where necessaryImmediately complete required customer escalation proceduresAct as a back-up to fellow team members that may not be available or where necessary to ensure team completes daily payroll production requirements. Stays abreast of changing tax laws, compliance requirements and company servicesWork with management on assigned projects, as required

Remote

***iSolved HCM purchased SAGE in March 2019***Process a large volume of payrolls by reviewing payroll messages or customer instruction associated with the payroll accuracy and reportingResponsible to update and maintain customer company and colleague maintenance changesIndependently manage time to meet deadlines and complete daily payroll processing scheduleEnter adjustment payrolls or necessary corrections to fix quarter end variances or out of balancesAssist customers with basic or routine technology-related support questionsMaintain a high rate of customer retention through quality service and timely documentation of all callsAct as the primary payroll contact for all customer questions or issues with some assistance from a more senior payroll specialist or supervisor where necessaryImmediately complete required customer escalation proceduresAct as a back-up to fellow team members that may not be available or where necessary to ensure team completes daily payroll production requirements. Assist team members as neededStays abreast of changing tax laws, compliance requirements and company servicesWork with management on assigned projects, as required

22601 Lutheran Church Road, Tomball, Tx 77377

Maintain electronic and physical employee files. Process payroll, create journal entries and ACH transactions. Facilitate benefits elections (corporate and employee), answer benefits policy inquiries and submit all documentation for new hires and changes. Complete new hire processes including contracts, employment and benefits documentation and software setup. Donation verification, donor acknowledgment and allocation. Enter and deposit accounts receivables. Full bookkeeping and tax preparation for sister non-profit, Heart For Honduras. Assist in Human Resources and Accounting policy and procedure reviews, entering information into various departmental software and attend meetings.

Remote

***SAGE was purchased by iSolved HCM in March 2019***Process a large volume of payrolls by reviewing payroll messages or customer instruction associated with the payroll accuracy and reportingResponsible to update and maintain customer company and colleague maintenance changesIndependently manage time to meet deadlines and complete daily payroll processing scheduleEnter adjustment payrolls or necessary corrections to fix quarter end variances or out of balancesAssist customers with basic or routine technology-related support questionsMaintain a high rate of customer retention through quality service and timely documentation of all callsAct as the primary payroll contact for all customer questions or issues with some assistance from a more senior payroll specialist or supervisor where necessaryImmediately complete required customer escalation proceduresAct as a back-up to fellow team members that may not be available or where necessary to ensure team completes daily payroll production requirements. Assist team members as neededStays abreast of changing tax laws, compliance requirements and company servicesWork with management on assigned projects, as required

Magnolia, Tx

Selection and purchasing of merchandiseHR and Accounting related duties, including payroll, record keeping and taxesMarketing idea generation and final decisionCustomer Service for all social media and live customer needs

Dallas, Tx

Facilitation of annual benefits renewals between the Client and various insurance providersAdministration and Maintenance of day to day activities for both the Client and eligible employeesCompletion of termination documentation as pertaining to benefitsReconciliation of benefits invoices to receivablesAnswering and/or facilitating benefits related question solutions via a multi-line phone systemRecord and documentation review and correction

Royse City, Tx

Receive, confirm, and enter payroll information from clients each pay period Calculate and run payroll, including making Federal Tax deposits Post external (client) A/P & A/R payments, invoices, deposits and bills Contacting all clients to set appointments or get any missing Payroll/Bookkeeping/Tax information Receive and enter New Client information Validate that all needed forms and tax documents are filled out properly Print payroll and set up delivery Make new contacts/clients at Networking functionsConsult on Human Resource and Tax Issues

Greenville, Texas

Complete daily bank reconciliationsPost internal A/P & A/R payments, invoices, deposits and billsReview and revise new hire documentationCalculate and run payroll, including making Federal Tax depositsReview and revise Insurance & Benefits PoliciesPrepare and advise on Budgeting and weekly/monthly Financials

Royse City, Tx

Receive, confirm, and enter payroll information from clients each pay period Calculate and run payroll, including making Federal Tax deposits Post external (client) A/P & A/R payments, invoices, deposits and bills Contacting all clients to set appointments or get any missing Payroll/Bookkeeping/Tax information Receive and enter New Client information Validate that all needed forms and tax documents are filled out properly Print payroll and set up delivery Make new contacts/clients at Networking functions

Rockwall, Tx

Resourcing Edge is a Professional Employment OrganizationProcess, Review and Post Payroll for over 100 clients each month, using HRPyramid SoftwareKeying timesheets and distribution of vouchers through LoneStar, FedEx, UPS and USPSAnswering questions for Employers and Employees regarding their payrollInterpretation, setup and implementation of PTO Benefit Plans in HRPyramidCreate Standard Operating Procedure (SOPs) manual for the payroll and PTO processes

Burleson, Tx

Calculating and running payroll, including making Federal Tax depositsPost all A/P & A/R payments, invoices, deposits and billsRequisition of raw materials for productionMaintaining and updating Approved Vendor ListObtaining all required Certifications for raw materials are receivedImplementing new Quality StandardsUpdating and maintaining Quality Standards documentsEnsuring updated Quality documents are being used properlyGeneral office filing and archiving

Greenville, Tx

Calculate and run payroll, including making Federal Tax depositsPost all A/P & A/R payments, invoices, deposits and billsComplete outgoing inventory requests using requested methodSchedule method and pick up of inventory ordersReceive incoming mailGeneral office filing and archivingAnswered all incoming calls and handled their needs whenever possible*Temporary Position

Royse City, Tx

Receive, confirm, and enter payroll information from clients each pay periodCalculate and run payroll, including making Federal Tax depositsPost internal A/P & A/R payments, invoices, deposits and billsPost external (client) A/P & A/R payments, invoices, deposits and billsContacting all clients to set appointments or get any missing Payroll/Bookkeeping/Tax informationReceive and enter New Client informationValidate that all needed forms and tax documents are filled out properlyPrint payroll and set up deliveryMake new contacts/clients at Networking functionsScheduled appointments and managed the calendar of the CPAAnswered all incoming calls and handled their needs whenever possibleGreeted guests and took care of their needs without aid whenever possibleSorting incoming mail and mailing all out-going mailBusiness was previously known as TimePlus Payroll Services

Greenville, Tx

Make initial contact with over 100 prospecting customers per month and maintain customer relationsAnswer all questions about their vehicle of interest, while creating a sense of urgency using current incentivesSet an appointment to test drive the vehicle or sign the paperworkAnswering questions when able and/or finding the person who can answer themCompleting Service Department's customer relation callsComforting customers/finding solutions when experiences were not perfect at my dealershipFiling all Service, Accounting, and miscellaneous files dealing with the dealershipGreeting customers both over the phone and on the showroom floor

Master Of Business Administration - Mba, Human Resource Management

Bachelor Of Science - Bs, Business Administration

Activities and Societies: Dean's List Member

High School Diploma, General Studies

Activities and Societies: National Honor Society Member Graduated 3rd in Class Complted Cisco Program