• Communicate changes affecting benefits coverage such as changes in employment status, changes in family status, and changes to dependents and beneficiaries to insurance brokers, carriers and plan administrators.• Manage and maintain employee files integrity, for current employees and terminated employee folders as well as managing new hire documentation.• Follow up with employees at the 30, 60, and 90 day period to ensure our new hires are feeling supported. • Process all payroll timesheets for employees and contractors by using ADP and other tools to accurately calculate the hours that our associates worked on a certain pay period.• Talent Acquisition supporting management by reviewing prospective new hire resumes and scheduling interviews.• Represent Trinitas Anesthesia Associates by attending virtual court trials related to billing and collections disputes.

• Greeted family members and answer as many questions as possible without violating the patient’s privacy policy. • Handled payment questions or patients concerns regarding schedule procedures for patient ambulatory surgeries. • Collect prescriptions, insurance information and any other payments necessary for registration purposes.

• Facilitated the flow of communication from patient, family member and/or visitor to hospital staff to maintain good working relationship.• Collected patient information such as prescriptions and insurances to assist them with the correct clerical support.• Interviewed patient or families in a caring, empathetic and professional manner to be able to gather accurate collection of demographic and billing patient information.

• Maintained an efficient patient flow through registration process and provided outstanding customer service to patients and families. • Greeted visitors, patients, and families in a professional matter and directed them appropriately.• Assisted patients with phone appointments and guide them to the correct department if needed.

•Worked efficiently with team members and management to coordinate sales, strategies, and programs while developing relationships with clients, partners, and distributors.•Created promotions and events that lead to overall sales increase of 88.2%.