Stephanie Cundiff, Mba Email & Phone Number

Charleston, South Carolina Metropolitan Area

• Expanded the team by adding three additional analysts to support the accounting business area and onboard a new client, enhancing the team's capacity and expertise.• Mentored team members, resulting in zero turnover in 2023 and achieving the highest employee engagement scores of any team in the country.• Identified and drove priorities for multiple projects, ensuring alignment with government client requirements and constraints.• Defined and documented new business processes to support new software implementation to ISO-9001 standards.• Developed comprehensive reporting for senior management.• Utilized strong interpersonal skills to navigate complex government client relationships, ensuring successful project outcomes despite external challenges.

Charleston, South Carolina Metropolitan Area

• Managed twelve business analysts responsible for providing software support for four software systems, including process improvement, change management, drafting business requirements, providing tier 1 support, and implementing system updates.• Reorganized the team into an optimization team and an operations team, enabling the optimization team to focus on process improvement initiatives, which led to [specific improvement metrics]. This restructuring also allowed the operations team to enhance their delivery times by concentrating on immediate tasks without the distraction of long-term projects.• Identified and drove priorities for multiple projects, effectively managing government client expectations and project scope.• Defined and documented new business processes to support new software implementation to ISO-9001 standards.• Developed detailed reporting for senior management.• Leveraged strong negotiation and communication skills to manage stakeholder relationships and navigate project challenges.

Charleston, South Carolina Area

Led geographically distributed team of seven associates responsible for scoping, intake, and coordination of EDI integrations. Provide guidance, coaching, and mentoring to staff to support the achievement of personal and professional goals. Collaborate with multidisciplinary teams to develop scope, budget, and timelines for incoming integration projects and ensure timely production of deliverables.Key Accomplishments:• Continuously identify opportunities for improvement by adding an integration intake process that prevented missed workflow deadlines and consolidating integrated confluence documentation to improve efficiency and process outcomes.• Championed a workforce management program, known as ActiveOps, on behalf of the integrations department.• Developed Salesforce reports and a 2019 capacity model to help 50 team members track workflow efficiency in real time, resulting in more projects completed by assigned deadlines and improved customer satisfaction outcomes. • Streamlined and defined internal processes to provide a transparent structure for executing change requests for ongoing business, resulting in fewer customer escalations.• Orchestrated 800+ in-flight change requests involving extensive cross-functional teamwork.

Charleston, South Carolina, United States

Charleston, South Carolina Area

Motivated, trained, and directed up to 12 geographically distributed associates to skillfully and thoroughly complete configuration testing activities. Liaised with implementation consultants, configuration consultants, supervisors, and team members to bridge communication gaps and ensure workflow aligned with organizational goals. Meticulously validated and resolved configuration issues and provided thorough documentation.Key Accomplishments:• Steered team to complete 100% of testing coverage for open enrollment by collaborating with internal teams to obtain resources at high-volume times, building an effective capacity model, and sustaining daily team productivity.• Authored enterprise-wide processes for configuration testing and improved QA process for carrier groups to enhance user experience, testing efficiency, and accuracy.• Received multiple accolades from clients, consultants, and senior management for advanced problem-solving and analytical skills as well as steadfast dedication to business success.

Mount Pleasant, South Carolina

Collaborated with managers, developers, and clients to identify requirements, develop project scope, manage expectations and milestones, and provide status reports. Provided comprehensive responses to request for proposals (RFP) regarding web design and maintenance activities.Key Accomplishments:• Facilitated teamwork for timely production of custom websites on CodeIgniter and Wordpress.• Designed and maintained six Wordpress-based websites generating majority of company revenue.• Slashed man-hours/month by 40+ by developing effective Excel spreadsheets.

Charleston, South Carolina Area

• Manage multiple customer hosting and email accounts• Worked with management and clients to establish project needs and strategies and collaborate to implement plans effectively• Created print advertising for local media outlets • Designed and printed identity pieces and collateral marketing material for multiple clients

Charleston, South Carolina Area

Demonstrated expertise in visual, usability, and user interface design while designing graphics and websites for small business clients. Created effective online marketing strategies based on client needs including website SEO, email marketing, and social media. Maintained hosting agreements and ensured regular backups to maximize site uptime, security, and availability. Key Accomplishments:• Oversaw a Real Estate (RE) agent’s entire customer database and developed a strong email campaign and drip campaign that resulted in greater lead generation and increased revenue returns.• Developed a comprehensive marketing package for an HVAC company located in Kansas City that included a brochure, business card, and pocket folder; and resulted in a higher rate of Bids.

• Built and maintained websites for multiple manufacturing clients• Reorganized website copy to improve navigation and user experience• Contributed to client meetings providing valuable insight into online media• Trained staff in social media marketing, and file management best practices

Design programs and flyers, print materials, update website

• Supervised Nuclear Maintenance• Performed radiological surveys to insure safe levels in manned spaces throughout the power and propulsion plants• Performed routine analysis of primary plant water to maintain optimal operating chemistry and safe radioactivity levels• Performed routine analysis of secondary plant water to maintain optimal operating chemistry and added chemicals as needed• Assisted in issuing dosimetry and managing exposure rates for 500+ sailors who wear dosimetry on board.

Master Of Business Administration - Mba, Information Technology Project Management

MBA in IT Project Management

Bachelor Of Fine Arts, Web Design And Interactive Media

Activities and Societies: Served as Editor-In-Chief of AI Quarterly, the student magazine of The Art Institute of Charleston

Associate Of Science, Science

Studied graphic design and interactive media.

Chemical Engineering

Activities and Societies: Greek Council, Student Union

Education record