Stephanie Cundiff, Mba Email & Phone Number

Charleston, South Carolina Metropolitan Area

• Expanded the team by adding three additional analysts to support the accounting business area and onboard a new client, enhancing the team's capacity and expertise.
• Mentored team members, resulting in zero turnover in 2023 and achieving the highest employee engagement scores of any team in the country.
• Identified and drove priorities for multiple projects, ensuring alignment with government client requirements and constraints.
• Defined and documented new business processes to support new software implementation to ISO-9001 standards.
• Developed comprehensive reporting for senior management.
• Utilized strong interpersonal skills to navigate complex government client relationships, ensuring successful project outcomes despite external challenges.

Charleston, South Carolina Metropolitan Area

• Managed twelve business analysts responsible for providing software support for four software systems, including process improvement, change management, drafting business requirements, providing tier 1 support, and.
• Reorganized the team into an optimization team and an operations team, enabling the optimization team to focus on process improvement initiatives, which led to [specific improvement metrics]. This restructuring also.
• Identified and drove priorities for multiple projects, effectively managing government client expectations and project scope.
• Defined and documented new business processes to support new software implementation to ISO-9001 standards.
• Developed detailed reporting for senior management.
• Leveraged strong negotiation and communication skills to manage stakeholder relationships and navigate project challenges.

Charleston, South Carolina Area

• Led geographically distributed team of seven associates responsible for scoping, intake, and coordination of EDI integrations. Provide guidance, coaching, and mentoring to staff to support the achievement of personal.
• Continuously identify opportunities for improvement by adding an integration intake process that prevented missed workflow deadlines and consolidating integrated confluence documentation to improve efficiency and.
• Championed a workforce management program, known as ActiveOps, on behalf of the integrations department.
• Developed Salesforce reports and a 2019 capacity model to help 50 team members track workflow efficiency in real time, resulting in more projects completed by assigned deadlines and improved customer satisfaction.
• Streamlined and defined internal processes to provide a transparent structure for executing change requests for ongoing business, resulting in fewer customer escalations.
• Orchestrated 800+ in-flight change requests involving extensive cross-functional teamwork.

Charleston, South Carolina, United States

Charleston, South Carolina Area

• Motivated, trained, and directed up to 12 geographically distributed associates to skillfully and thoroughly complete configuration testing activities. Liaised with implementation consultants, configuration.
• Steered team to complete 100% of testing coverage for open enrollment by collaborating with internal teams to obtain resources at high-volume times, building an effective capacity model, and sustaining daily team.
• Authored enterprise-wide processes for configuration testing and improved QA process for carrier groups to enhance user experience, testing efficiency, and accuracy.
• Received multiple accolades from clients, consultants, and senior management for advanced problem-solving and analytical skills as well as steadfast dedication to business success.

Mount Pleasant, South Carolina

• Collaborated with managers, developers, and clients to identify requirements, develop project scope, manage expectations and milestones, and provide status reports. Provided comprehensive responses to request for.
• Facilitated teamwork for timely production of custom websites on CodeIgniter and Wordpress.
• Designed and maintained six Wordpress-based websites generating majority of company revenue.
• Slashed man-hours/month by 40+ by developing effective Excel spreadsheets.

Charleston, South Carolina Area

• Manage multiple customer hosting and email accounts
• Worked with management and clients to establish project needs and strategies and collaborate to implement plans effectively
• Created print advertising for local media outlets
• Designed and printed identity pieces and collateral marketing material for multiple clients

Charleston, South Carolina Area

• Demonstrated expertise in visual, usability, and user interface design while designing graphics and websites for small business clients. Created effective online marketing strategies based on client needs including.
• Oversaw a Real Estate (RE) agent’s entire customer database and developed a strong email campaign and drip campaign that resulted in greater lead generation and increased revenue returns.
• Developed a comprehensive marketing package for an HVAC company located in Kansas City that included a brochure, business card, and pocket folder; and resulted in a higher rate of Bids.

• Built and maintained websites for multiple manufacturing clients
• Reorganized website copy to improve navigation and user experience
• Contributed to client meetings providing valuable insight into online media
• Trained staff in social media marketing, and file management best practices

Design programs and flyers, print materials, update website

• Supervised Nuclear Maintenance
• Performed radiological surveys to insure safe levels in manned spaces throughout the power and propulsion plants
• Performed routine analysis of primary plant water to maintain optimal operating chemistry and safe radioactivity levels
• Performed routine analysis of secondary plant water to maintain optimal operating chemistry and added chemicals as needed
• Assisted in issuing dosimetry and managing exposure rates for 500+ sailors who wear dosimetry on board.

Master Of Business Administration - Mba, Information Technology Project Management

MBA in IT Project Management

Bachelor Of Fine Arts, Web Design And Interactive Media

Activities and Societies: Served as Editor-In-Chief of AI Quarterly, the student magazine of The Art Institute of Charleston

Associate Of Science, Science

Studied graphic design and interactive media.

Chemical Engineering

Activities and Societies: Greek Council, Student Union

Education record