Stephanie D. Email & Phone Number

Houston, TX, US

Springfield, Missouri, United States

• Handled 40+ customer PII/Fraud/FINRA/International Funds Laundering issues per day across multiple channels.
• Maintained a 100% MSAT satisfaction rating; collaborated with QA Teams.
• Implemented innovative solutions to streamline issue resolution processes.

Houston, TX, United States

• Developed forward-thinking deliverables, including property management plans, maintenance schedules, and resident engagement strategies; orchestrated a direct report team.
• Spearheaded 10+ CapEx projects, overseeing budgeting, procurement, and execution while ensuring minimal disruption to property operations, preserving NOI goals and variances.
• Established strong relationships within the construction industry.
• Implemented innovative construction strategies to improve property efficiency and sustainability, including energy-efficient upgrades and eco-centric grounds design.

Houston, Texas

• Adapted swiftly to a start-up environment, reduced maintenance expenses, variance and bolstering NOI for each asset.
• Oversaw and partnered with GCs and labor for development projects, optimizing revenue and decreasing waste.
• Introduced creative marketing campaigns, increasing market presence and client engagement, including design of bespoke branding, collateral materials, and signage for each location, maintaining consistency across all.
• Leveraged design abilities to create visually appealing promotional materials, advertisements, both digital and print, attracting consumers over broad demographics.

Houston, Texas

• Leader of sales staff; responsible for efficient operation of the community, concurrent to assisting the Community Manager with operations and employee performance/supervision.
• Developed programs to generate sales traffic; implemented Marketing Plan and team goals, compiled monthly Marketing Plans and auxiliary events.
• Partnered in hiring, training, motivating and follow up with sales team, implementing leasing technique training via weekly staff meetings.
• Provided leadership and direction for a full Sales Specialist Team, including (but not limited to): effective employee relations, compliance with employment law; ongoing training and motivation for staff. I ensured.
• Experienced in coaching a diverse workforce and able to manage conflict, I provided direction and drove business results by managing staff performance while under conditions of risk and/or uncertainty.

Houston, Texas

Ux Design Certification

Project Management Certification

Master Level Reiki Practitioner, Usui 14Th Lineage, Health And Wellness, General

Radiology, Occupational Health And Industrial Hygiene

Education record

Associate Of Arts - Aa, Fine/Studio Arts, General

Education record