• Handled 40+ customer PII/Fraud/FINRA/International Funds Laundering issues per day across multiple channels. • Maintained a 100% MSAT satisfaction rating; collaborated with QA Teams.• Implemented innovative solutions to streamline issue resolution processes.

• Developed forward-thinking deliverables, including property management plans, maintenance schedules, and resident engagement strategies; orchestrated a direct report team.• Spearheaded 10+ CapEx projects, overseeing budgeting, procurement, and execution while ensuring minimal disruption to property operations, preserving NOI goals and variances.• Established strong relationships within the construction industry.• Implemented innovative construction strategies to improve property efficiency and sustainability, including energy-efficient upgrades and eco-centric grounds design.

• Adapted swiftly to a start-up environment, reduced maintenance expenses, variance and bolstering NOI for each asset.• Oversaw and partnered with GCs and labor for development projects, optimizing revenue and decreasing waste.• Introduced creative marketing campaigns, increasing market presence and client engagement, including design of bespoke branding, collateral materials, and signage for each location, maintaining consistency across all channels. • Leveraged design abilities to create visually appealing promotional materials, advertisements, both digital and print, attracting consumers over broad demographics.

•Leader of sales staff; responsible for efficient operation of the community, concurrent to assisting the Community Manager with operations and employee performance/supervision.•Developed programs to generate sales traffic; implemented Marketing Plan and team goals, compiled monthly Marketing Plans and auxiliary events. •Partnered in hiring, training, motivating and follow up with sales team, implementing leasing technique training via weekly staff meetings. •Provided leadership and direction for a full Sales Specialist Team, including (but not limited to): effective employee relations, compliance with employment law; ongoing training and motivation for staff. I ensured regular coaching, counseling and performance evaluations for all staff members.•Experienced in coaching a diverse workforce and able to manage conflict, I provided direction and drove business results by managing staff performance while under conditions of risk and/or uncertainty.