Stephanie Dixon Email & Phone Number

Southampton, England, Gb

United Kingdom

Hong Kong

Travelling for business or perhaps looking for something a little more special from your travels with a level of service to match?. At Flight Centre Hong Kong we have you covered!Talk to us to find the best deals for business travel in the air and on the ground. Our teams of expat and local business travel specialists can help you cut excessive spend on business travel, without compromising your needs. We know time equals money and we can save you both by taking care of all your business travel arrangements.At Flight Centre Luxury Travel we strive to always make your travel experience amazing, not just whilst you are enjoying your holiday, but from the moment you call us, right through to when you arrive home safely from your travels.We have access to the widest choice of airfares including, flexible business fares, business class package fares, multi stop & round the world flights. Our Luxury Holiday collection features the world's finest hotels and most desirable destinations. Selected for their impeccable service and exclusivity, we can unreservedly recommend a stay at any of them.

Hong Kong

Our team of expat and local business travel specialists can help you save time and money!Talk to us to find the best deals for business travel in the air and on the ground. Our business travel specialists can help you cut excessive spend on business travel, without compromising your needs. We know time equals money and we can save you both by taking care of all your business travel arrangements.

Hong Kong

Our team of expat and local business travel specialists can help you save time and money!Talk to us to find the best deals for business travel in the air and on the ground. Our business travel specialists can help you cut excessive spend on business travel, without compromising your needs. We know time equals money and we can save you both by taking care of all your business travel arrangements.

New Delhi Area, India

Assessing and managing the implementation of the TUI India retail distribution strategy to execute improvements for a streamlined and productive business model.Key milestones included - Supporting in the implementation of the CRM changes in the retail storesIncentive scheme implementation and KPI’s for all frontline sales staff, including individual sales targetsTraining in retail stores and call centre to ensure industry leading sales and service skills Implementation of customer service training and best practicePerformance management initiatives for retail and call centre sales staffAssessment and implementation of retail process to improve the retail estateDocumenting operational policies and proceduresWorking alongside marketing to introduce a corporate identity for the retail storesFormulation of best practices for distribution and retail storesReviewing the current staffing model in stores to ensure optimum profitability

Beijing

Managing the implementation of the TUI China outbound distribution strategy, working alongside the TUI China team to ensure an effective launch of the TUI brand to the Chinese consumerKey milestones included - Launching the in-house distribution channels including – Retail property lease, concept and fitting to suit the Chinese consumer needsManaging the implementation of call centre capability within retailRecruitment and training of all rolesDefining incentive policies for distribution staffMentoring and supporting the future Chinese senior management team to ensure international distribution standardsDevelopment and implementation of third party commercial relationshipsSales of TUI China product via third party distributionThird party product via TUI China distributionDocumenting processes and procedures for the distribution channelsOperational processesCommercial policiesManagement information capability within distribution

Various

Responsible for the sales and service delivery of 29 stores in my region.Key milestones included – Achieving sales and service targets by driving a sales through service culture to enhance the customers holiday experienceCommunicating and leading by example of the companys vision and valuesFull accountability for the service recovery of shops in my regionOverseeing the efficient recruitment, induction and succession planning in my regionMonthly Managers meetings with my team to communicate and key business messagesRegular shop visits to review company standards and best practice and to develop my teamOne to one updates on a regular basis with my teamFocus on always improving the customer experience and generating revenueChecking the compliance and adherance to audit and operational procedures in retail storesDeveloping my strong leadership and management skills through experience and management training.

Responsible for directly managing a retail store of my own, while managing a further 10 direct reports and their respective branch storesKey milestones included - Achievement of sales and service results of my retail store and 10 additional reportsManagement and development of my staff in store and my additional 10 direct reports on a daily basisSales management to ensure sales and service targets are delivered in both my store and regionAdherance to audit and company best practice at all timesEnsuring engagement of my team at all timesSupporting the Regional Sales Manager by running conference calls and meetings in the regionStepping up and overseeing the region in the absence of the Regional Sales Manager.

Poole, Dorset

Within 12 months of taking on the position of retail manager, my efforts in running this shop were rewarded by becoming retail manager of the year, and recognized throughout the company.In this role I was responsible for managing a team of 8 staff in the day to day running of my store. These duties included managing my KPIs to ensure a profitable business, ensuring that my customer service levels were always exceeding target, developing my team, audit complianceDuring my time in Poole I also satellite managed the Boscombe store for 6 months which gave me excellent development in managing larger teams in order to gain additional experience and progress my careerIn 2008 I was awarded Retail Manager of the year, closely followed by my Assistant Manager who was awarded assistant manager of the year under my guidance

Bournemouth, United Kingdom

Bournemouth, United Kingdom