Stephanie Mcintosh Email & Phone Number

Manage and maintain strategic development agenda and operation leads in pursuing new business opportunities.Conduct proposal project management for state and federal bids (e.g. Departments of Health, Medicaid, Medicare, HRSA,CDC, CMS) using Shipley's method.Lead teams through the proposal development process: create and track proposal milestones, assign tasks, lead meeting, coordinate input and reviews, and align responses with overall bid strategy.Foster positive relationships with external partners during proposal development.

Responsible for coordinating 38 federal grant budgets ranging between $95k-$1.6MInstruct grant guidelines; verify organizational compliance with federal requirements; establish appropriate resources and personnel to meet financial goalsDevelop procedure manuals and standard operating procedures to minimize risksServe as DEI Chair

Remote

Responsible for coordinating the learning journey for 46 Trainers and Training Coordinators, providing them with the policies, standard operating procedures, goals, quality controls, and uniform service processes necessary to train adult learners in a remote environmentDeveloped a tracking tool for a federal contract start-up that would guide new trainers and training coordinators through the onboarding process, preparing them for an influx of 5,000+ remote traineesImplemented end-of-day reporting of turnover, attendance, behavior, and performance; evaluated and reported trends, resulting in improved progress and productivity

Remote

Developed MaxKnowledge (an internal web-based learning database) to ensure data accuracy, guarantee information consistency, and execute efficient queriesCreated and implemented a certification program for subject matter experts to maintain training standards that fostered the quality and consistency of trainers, which led to a 96% retention rateDeveloped and implemented a return-to-work curriculum for employees absent 30 days or more, resulting in stronger, more efficient, and confident employees

Kansas City, Missouri

Served as the primary contact among patients, caregivers, and providers, to establish patient preferences regarding available service, improving patient care efficiency and safetyLeveraged patient support program services to gauge, coordinate and monitor patient needs and match the hospital’s capacity and resourcesPromoted continuity and care coordination by increasing case contact management by 35%

Kansas City, Missouri, United States

Verified patient eligibility and claims status to ensure reimbursement accuracy and efficient processing, driving $100K+ in treatment plans revenueExceeded case manager policy by verifying benefits and escalations, completing 30 caseloads, averaging 17 cases daily, optimizing case planning and service deliverySupported production staff in compliance with health and safety guidelines for medicine development and delivery

Kansas City, Missouri, United States

Won the highest growth and volume production award for the newest drug testing product, out of a team of 16.Increased growth and volume of a multimillion-dollar trucking company by 3% compared to the previous year of a .5% increase. Successfully handled 150+ accounts simultaneously

Kansas City, Missouri, United States

Maintained 98% team metrics accuracy 2 consecutive quarters, improving medical care delivery and access to all veterans throughout the VA’s hospital community network Coordinated 75% of the team and individual side-by-side training to maintain production and quality proficiency, improving patient and organizational outcomes. Partnered with the behavioral analytics team to develop and implement behavior standard practices and ensure integration into patient services and complex authorization staff, increasing call connection.

Kansas City, Missouri, United States

Managed and maintained medical record data entry, and VA authorization transfers to local hospitals, facilitating access to payment plans from providers, improving patient outcomeManaged a team of complex authorization specialists, Medical Documentation Review staff, and medical clerks, exceeding a 90% efficiency rate and maintaining 98% medical record data entry Demonstrated excellent performance and earned a promotion to Medical Management Team Lead within 6 months