Stephanie Fleury Email & Phone Number

South Hadley, Massachusetts

Serve as a resource to the teller staff. Provide back up to the assistant manager and branch manager when necessary. Training new tellers as needed in the branch. Responsible for the teller operations such as daily, monthly and quarterly reports. Teller cash box audits, cash ordering and vault maintenance. Provided efficient, effective and courteous.

Agawam, Massachusetts

Provided efficient, effective and courteous customer service. Perform a variety of transactions to service the customer ( personal or business), including processing deposits, withdrawals, payments, cashes checks, cash advances from credit cards, selling of travelers checks, etc. Develop and maintain a working knowledge of the banks products and services..

Northampton, Massachusetts

Personal Banker: are responsible for offering and selling financial products and services to both individual and small business customers.Deliver professional sales advice, acquire and deepen customer relationships through the identification of needs and by matching appropriate solutions through in-store and outbound sales activities.Implement sales.

Holyoke, MA

Establish, retain, and deepen relationships with banking center customers and potential customers; uncover needs and create interest to achieve team sales goals and provide quality customer service. Resolve complex service issues. Process transactions accurately and efficiently to build customer confidence, and trust, based on established policies and.

Holyoke, MA

-Identify customer needs and refer financial products and services to consumer and small business customers- Act as Bank of America’s face to the customer and consistently seek to delight our customers by demonstrating The Bank of America Spirit-Ensure regulatory requirements, such as Anti-Money Laundering and Bank Secrecy Act, are adhered to -Contribute.

Springfield, MA

Worked in a fast pace environment where processing checks and applications submitted by agents. Data entry that included updating client information and new accounts. Including general receptionist duties as well.

Springfield, MA

Processed agent applications that delt with Roth IRAs, Traditional IRA's, American funds, Oppenheimer funds, ect. Contact agents fopr correct paper work.

Springfield, MA

Maintained filing. Use fax and copier on a daily basis to transmit business. Customer service for clients. Use word to create letters with the policyholder's information. Data entry into a new system. Answered phone. Sent out monthly newsletter to 185 agents. Organized an Alzheimer's walk the LTC division participated in. Create PAAR's for reviews..

Springfield, MA

closely with the Long Term Care Specialist. Maintained the filing system, created letters for policyholders, as well as using excel to make a record sheet for letters sent and received. Answered phone, and created educational packets for seminars. Made cold calls to see if people were interested in Long-Tem care. Copied and collated the monthly newsletter.

Easthampton, MA

Scanned paperwork for current account holders. Entered data for new and existing account signature cards into the system so they would match with the paperwork scanned in to the system.

Bachelor’S Degree, Liberal Studies; Minor In Business And Psychology

Activities and Societies: Softball pitcher (2002-2005) Captain Jr/Sr. Basketball (2002-2004)- Captain So./Jr.Received in 2005 -Who’s Who.

Undecided, Undecided

High School, General

Activities and Societies: Softball Pitcher (1997-2001)- Captain Jr/Sr. year Basketball (1997-2001)- Captain Jr/Sr. year Field Hockey.