Stephanie Caballero Email and Phone Number

Key Responsibilities:1. Membership· Maintain member files and make changes and updates to member's accounts· Handles member questions and problems· Coordinates new members with SentriLock application and lock boxes· Assists with members status updates in database (Rapattoni) during billing cycles· Run education, award, committee and orientation reports monthly· Order, assemble awards, and present them to members midyear at the Breakfast at the Rock· Enforce compliance with membership requirements· Invoice and process membership dues & fees· Update National and California database of REALTOR membership records· Make and create Letters of Good Standing for the membership community as needed2. Front Office Backup· Answers in-coming telephone calls, routes calls to appropriate employees, monitors voicemail, takes and delivers accurate messages to ensure callers are assisted in a prompt, friendly and professional manner· Update calendar events· When required greets and directs members and visitors to ensure that guests are treated in a positive and professional manner· Processes Point of Sale transactions in Rapattoni software3. Media Management· Organize calendar and keep staff updated of events· Update website daily, and improve it as needed· Monitor import and exported data between website, database and MLS system· Keep agents informed of events and classes, ensuring they have the information they require· Always strive to bring newer media methods of learning to agents; look into trends

· Intake and process member and non-member complaints· Follow strict timelines and criteria of arbitration and grievance checklists· Set up hearings and schedule committees for deliberation of complaints· Maintain neutrality and confidentiality· Prepare and archive case files appropriate to the need of the California Association of REALTORS

Key Responsibilities:1. Membership· Maintain member files and make changes and updates to member's accounts· Handles member questions and problems· Coordinates new members with Supra Keys and lock boxes· Assists with members status updates in Rapattoni during billing cycles2. Front Office· Restock office and SBAOR store supplies, keeping up with the trend of needed supplies· Answers in-coming telephone calls, routes calls to appropriate employees, monitors telephone voice mail, takes and delivers accurate messages to ensure callers are assisted in a prompt, friendly and professional manner.· Schedule facilities rentals and updates calendar events.· When required greets and directs members and visitors to ensure that guests are treated in a positive and professional manner and directs them as appropriate.· General office duties · Processes Point of Sale transactions in Rapattoni software.3. Media Management· Organize calendar and keep staff updated of events· Update Website daily, and improve it as needed· Keep agents informed of events and classes, ensuring they have the information they require· Always strive to bring newer media methods of learning to agents; look into trends4. Other· Assist with event planning and organization to ensure they run smoothly· Troubleshoot with agents across the various platforms we provide· Bring a cheery face and fun-loving attitude to the workplace :)

Key Responsibilities:1. Membership· Maintain member files and make changes and updates to member's accounts· Handles member questions and problems· Coordinates new members with Supra Keys and lock boxes· Assists with members status updates in Rapattoni during billing cycles2. Front counter· Restock office and SBAOR store supplies.· Answers in-coming telephone calls, routes calls to appropriate employees, monitors telephone voice mail, takes and delivers accurate messages to ensure callers are assisted in a prompt, friendly and professional manner.· Schedules facilities rentals and updates calendar events.· When required greets and directs members and visitors to ensure that guests are treated in a positive and professional manner and directs them as appropriate.· General office duties i.e. taking mail, cleaning of kitchen, checking of windows upstairs, count cash drawer at end of day, etc.· Processes Point of Sale transactions in Rapattoni software.

*Managing multi-line VoIP*Monitoring visitors; creating badges, directing meeting participants*Assisting in organizing meetings*Providing bright, pleasant customer service as the need arises

As a Senior Helpdesk Technician, I had the following responsibilities:*Create and maintain a client services workflow for technical support issues to be documented and resolved.*Document possible enhancements and issues with the system for development.*Follow a support ticket through its life to completion and generate reports to track efficiency*Maintain communication across all departments in the company to ensure transparency in product timelines with support.*Manage other support team members to provide seamless coverage.*Monitor phone, email, and online support for all 18 programs provided service by the company.*Maintain relationships with high-level clientele*Run Quality Assurance testing for new and enhanced projects*Train new employees on the systems as well as procedures across all staff positions.

In this position I assisted the program manager in daily duties involved with managing and implementing projects related to software development.My duties included: * Database Design related to UI elements and workflows * Manipulating matrices and data mapping for system integration * Technical writing of specification documents for client * Perform as Technical Writer for quick guides and manuals for both internal and external use in the utilization of our internal processes as well as our external client uses, specifically STARS (Systematic Tiered Assessment and Rating System to meet QRIS standards) * Creation and performance of training videos for end users * Quality Assurance testing and documenting of next steps * Creating and maintaining client relationships at the top level *Supporting the system by providing end-user support through email, phone and online technical assistance. *Analyzing feedback and system testing to determine enhancements and new development areas. *Managing the Help Desk reports and monitoring the intake of client services

As receptionist my duties were the following:*Manage the VoIP system, fielding questions where applicable.*Maintain the pantry*Party planning for holidays and birthdays*Managing petty cash and processing receipts to the CFO*Performed opening and closing procedures for the office*Monitor the Help Desk queue by entering and following up on client service events.*Managing inventory and supplies*Running errands, including picking up lunches and delivering mail to other offices.*Data entry as needed by coworkers*Tier 1 customer support support*Scheduling flights and hotel reservations for offsite meetings.

In December I was promoted to this position, but continued to work in customer service in the spare time.This position's responsibilities included:*Creating and implementing exciting signage and displays for sales, promotions, and events for the entire stores merchandise.*Monitoring the weekly stock changes and timelines to ensure correct and up-to-date information.*Following corporate standards and marking down merchandise as it was used in creation of signage.This position was held solely by my self, and also earned me several commendations from managers and customers.

This position was to be carried out simultaneously with the signage duties as well as customer service when applicable.My duties in this role were defined as:*Monitoring time off and holiday dates for scheduling.*Using Home Depot scheduling software to create weekly shift printouts for all 200+ employees according to availability and need by peak business hours.*Organizing and displaying the shifts and hours for employees regularly, and processing changes or new requests accordingly.

Duties here included:*Ordering and stocking products based on need*Mixing Paint and matching colors for customers*Suggesting products for independent contractors* Providing customer service across all departmentsIn this role I quickly reformed the department, introducing a strong female presence, and a new wave of professionalism for all customers.Upscale customers would request me specifically for the precise nature and attention to detail their multi-million dollar projects required.I also earned several commendations from immediate managers and the CEO of the entire corporation.