Stephanie Gennette Email & Phone Number

Branford, Ct, Us

- Identify member needs by clarifying information, researching issues and providing solutions and offer alternatives within established workflows.- De-escalate situations involving dissatisfied members, offering empathetic assistance, support and alternative solutions.- Support Calibrate members in a variety of areas such as responding to general program inquiries, verifying member information, processing account updates, and investigating insurance coverage.- Ensure quality member experiences are consistently delivered across channels (messaging, phone, live chat) following all local, state, and federal guidelines.- Owned various projects and facilitated trainings to train multiple co-workers/team members on 10+ workflows- Partnered with the Clinical Operations Manager on tasks in areas including but not limited to: provider schedules and coverage and last minute urgent cancelation reschedules.

New Haven, Connecticut, United States

- Identifies through outreach, individuals living in greater New Haven who are inadequately immunized or lack adequate access to health care.- Assists local health care facilities with immunization tracking systems, assessments and data entry.- Conducts immunization assessments at local health care sites.- Promotes access to the Health Department’s services through community outreach, organizing and group facilitation, distribution of education materials and resources on immunization and disease prevention and community presentations and health fairs.- Create event flyers and infographic flyers/videos to post on our departments social media profiles to inform citizens of the city of New Haven about upcoming events or information.

New Haven County, Connecticut, United States

- Assists doctors, nurses, and other medical personnel with providing the best quality emergency care possible to each and every pediatric patient.- Clinical duties included taking and monitoring vital signs such as blood pressure, pulse, and temperature; collecting blood, urine, saliva, and stool samples for laboratory analysis; cleaning, prepping, and holding patients for suturing wounds, lumbar punctures, and catheters; providing instruments and assistance to doctors and nurses as they perform procedures on patients; and assisting with the safe movement of patients.- Clerical duties included, scheduling patient transfers, working to maintain a safe and clean environment for patients, charting changes in patients’ health, restocking supplies, and delivering meals.

- Assisted doctors, nurses, and other medical personnel with providing the best quality emergency care possible to each and every patient.- Clinical duties included taking and monitoring vital signs such as blood pressure, pulse, and temperature; collecting blood, urine, saliva, and stool samples for laboratory analysis; providing instruments and assistance to doctors and nurses as they perform procedures on patients; and assisting with the safe movement of patients.- Clerical duties included, assisting with admitting patients into the ER, scheduling patient transfers, working to maintain a safe and clean environment for patients, charting changes in patients’ health, contacting primary care physicians for past health records, restocking supplies, removing waste materials, sanitizing hospital rooms, and delivering meals.

New Haven, Connecticut, United States

- Main responsibilities included working as a community health worker for the city of New Haven in its effort to expand awareness of Covid -19.- Organize and participate in community outreach events to educate the community on the effects of the Covid - 19 and the Vaccine. - Create event flyers and infographic flyers/videos to post on our departments social media profiles to inform citizens of the city of New Haven about upcoming events or information on where to get tested/ vaccinated for Covid-19 - Collaborate with over 20 community partners including community centers, elementary schools, health centers to host vaccine events through out the city.

Wallingford, Connecticut, United States

Shadow certified sanitarians on restaurant & sewage inspections. Answer incoming phone calls from thecommunity and follow up on complaints. Conduct contract tracing and assist the Public Health educator in Emergency Preparedness.

Milford, Connecticut

Greeted customers in a timely fashion while quickly determining their needs. Provided great customer service while checking clients in, signing new clients up, and promoting new products and specials. Maintained a clean and organized salon. Accurately counted money and receipts in amounts of $200+ made from sales, balanced the cash drawer and deposited money in the safe at the end of shift.

Orlando, Florida Area

Responsibilities include taking orders, operating a point-of-sale system (POS register), cash handling, fulfilling orders, food preparation, bussing, general cleaning, stocking items and keeping inventory.

Master Of Science - Ms, Emergency Management

Bachelor Of Science - Bs, Public Health

Activities and Societies: Public Health Society

General Studies