Collaborate and communicate within North America to satisfy client expectations for new sales and servicing needs. Create innovative reporting at boutique level that inspire new practices nationwide for maintaining clientele opportunities with new and existing clients. Conduct monthly inventory for service department. Provide technical timepiece and jewelry explanations in client friendly verbiage. Possess a strong understanding of service policies of Cartier, as well as competitors. Perform quick services for timepieces and jewelry. Proficient in SAP; train team members with operational software, repair flow, estimates, and ordering stock. Create legal documents for appraisals and counterfeit pieces. Strong knowledge of timepiece movements, jewelry and luxury market.

Create inspiring poses that align with the artist’s vision. Collaborated with team members for final results. Posed for figure drawing classes, independent artists, fashion photographers, and brand promotion for beauty and retail events.

Individually produced 31% of store revenue. Fulfill scheduled appointments with loyal clients on unique styling needs. Over excel sales goals and customer service. Specialized in women's fashion. Promote sales with knowledge on current runway trends, quality of fabrication, style icons, direct mail, email, and inviting customer service. Achieved client book solely through store position as stylist and networking within the local industry. Maintain a clean and safe shopping environment. Process shipment sales with customers over the phone, nationwide. Promote efficient communication network/company wide. Train new associate on best-selling behaviors.

Sustain boutique visuals and custom displays using inventory from various contracted designers to best portray thebrand's story. Manage buying inventory; meet and interview with designers/consigners. Create schedules around talentand peak selling shifts. Balance boutique budget; i.e. payroll, buying inventory, events, client gifting. Induct guest list of loyal and prospective client to special events the boutique hosts; i.e. fashion shows, art exhibits dinners. Oversee social media representation and marketing. Prevalent knowledge of artists, art history, sales forecasting, trend forecasting, gemstone properties, and marketing strategies.

Receive, organize and properly store bulk shipments of consignment inventory for various clients contracted through Threadflip. Monitor an in-house warehouse foundation with Microsoft Excel. Maintain a remote, on-call schedule to promptly respond to online customer service and questions. Built and maintained an organized in-house studio to photograph and edit merchandise for online store. Neatly package sold items and ship directly to customer. Conduct research for precise product description and gauge market value. Exceptional personal photo merchandising had influenced a greater standard to photo guidelines companywide. Prevalent knowledge on brand history and consignment retail pricing. Photoshop, Microsoft Excel and Microsoft Word Proficiency. Skilled in photo editing and descriptive fashion vocabulary.

Analyze business reports alongside store and district manager to formulate goals for company profitability and growth. Train staff in product knowledge, selling behaviors, inventory, cash transactions and conflict resolution to promote excellent customer service. Administer opening and closing procedures. Host visitation tours of the flagship store with upper management and NA corporate office. Pioneer new brand standards for display visuals and selling behaviors to expand target market [millennial introduction to retail economy]. Provide customer feedback on test or launch items to corporate office for product adjustments and improvements. Ranked and maintained status as top selling Customer Service Lead within district. Maintain visual brand standards. Direct all-store floor sets. Direct all store inventory. Report daily finance reports. Place orders for internal store needs. Previous internal roles that prepared me for the leadership position: Sales Associate, Bra Specialist, Stylist, Brand Guide/Visuals Team Leader, Bra Mentor, Management Mentor. Expert in custom fitting and styling for tailored shopping experience.

Stevenson’s Side Track Ice Cream/Gift Shop & Speedy Chick