Stephanie Heins Email & Phone Number

Lynnwood, WA, US

Tempe, Arizona, US

Woodinville, WA, US

• Work with team to support IT-related services and systems within company
• Prioritize tasks/issues through ticketing system, collaboration, and project management
• Windows environment, utilize Active Directory, and follow procedures around other IT-related business needs (inventory, onboarding, offboarding, imaging, etc.)
• Communicate and troubleshoot with users via remote tools, deskside, phone, and email/message
• Create documents for internal KB and user-friendly instructions for self-assisted troubleshooting

US

• Managed tickets in a fast-paced enterprise environment (ServiceNow), prioritizing tasks based on high/low impact on hospital and patients
• Handled confidential employee and hospital information surrounding security, networking, and issues relating to IT

Cupertino, California, US

Lynnwood, WA, US

• Supervise the digital forensics lab, equipment, and students
• Assist students in classroom environment with digital forensic labs and assignments
• Proctor hands-on competency exams
• Practice using forensic tools such as AccessData FTK, Axiom, and others

Waltham, Massachusetts, US

New Orleans, LA, US

• Performed in the role of a Teacher Assistant in a high school class setting for a summer course on Digital Forensics
• Assisted students and teacher by answering technical questions, guiding through course material, and troubleshooting computer issues
• Created course material on topics related to Digital Forensics as well as presenting it for the class

• Blueprint is a technology solutions firm that provides strategy for end-to-end digital transformation, solution-enabling products, strategic consulting and delivery, and value-add services. Specialties include customer.
• Assisted small team in building security policies and compliance
• Managed security throughout tools and infrastructure
• Investigated security compromises, created reports based on findings, and worked to find short and long term solutions
• Supported internal employees and multiple engagements with business such as Microsoft and Valve.
• Worked with leadership on implementing security measures across entire infrastructure

• Solved technical issues in a customer based environment
• Kept up-to-date on current product knowledge, ensuring the best experience possible was delivered
• Troubleshooted various OS environments and VR configurations
• Worked directly with business customers to find product/services to fit their company's needs

• Built and set up computers for the student loan program
• Troubleshooted student computer issues and ran hardware tests
• Helped manage networks within CIS department

Full Stack Web Development Certificate, Web Development

Cyber Defense & Digital Forensics Associates

Associate Of Arts Degree, General Studies

Diploma

Education record