• Conduct telephone interviews with prospective insurance policyholders based on underwriting guidelines and requests.• Inbound and outbound call center environment• Interact with the general public, insurance agents, and underwriters in a professional and courteous manner.• Maintain quality and production goals using good work queue management and customer service skills.• As of May 2011, Tel-Med Inc. and Management Research Services Inc. have merged their businesses.

• Swingin' Company B is a 16 piece big band who performs live swing era music from the 1930's and 1940's that entertained The Greatest Generation. Available for weddings, festivals, parties, corporate functions, fundraisers, etc.• Responsible for creation and maintenance of website and blog posts, social media profiles, and email updates to our opt-in subscriber list.• Assists with public relations, venue research, and prospecting for performance bookings.

• The Rock River-Koshkonong Association is dedicated to improving the Rock River and Lake Koshkonong in the areas of safety, recreation, and conservation.• Was responsible for membership renewals, meeting minutes, and marketing efforts.• Developed social media presence and email newsletters, organized fundraising events, and promoted awareness of the organization within the local community.

• Created applicant phone interview files used to conduct pre-qualification phone interviews that determine coverage eligibility. I did conduct some of these phone interviews with health and life insurance applicants.• Coordinated medical records orders from doctors' offices and hospitals for underwriting purposes.• Administrative support and special projects as needed.

• I was directly responsible for all public relations and marketing efforts related to Frank's bid for the Jefferson County, WI Clerk of Courts seat.• Efforts included creation and maintenance of campaign website (www.frankmicale.com), social media presence, press releases, email newsletter, direct mail pieces, and campaign fundraising event coordination and publicity.• Although Frank did not win the primary election on 9/14/10, these efforts increased overall awareness of his campaign and contributed to the number of votes he received per voter feedback.

• Generated weekly leads for sales department via cold calling and online research. • Tracked sales representative close ratios.• Managed email campaigns to current and prospective clients.• Prepared verbiage for company website and marketing pieces.• Scoped processes that improved automation, thereby increasing efficiency.• Also held this position from September 2007 through December 2007, during which time I was responsible for these duties as well as preparing the launch of the Online Products pilot program.

• Led 5 person team who set up accounts for financial institutions to submit interest rates to RateWatch via online pilot program.• Developed written manuals for team members' training and reference.• Coached team members on professional communication techniques.• Ensured that online accounts containing banking products data and account details were set up in accordance with RateWatch quality standards.

• Generated new subscription sales, renewals, and upgrades.• Worked with financial industry clients to understand their needs and design a solution.• Package solutions included 3 lines of RateWatch financial marketing research reports, as well as advertising for BankingMyWay.com.• Delivered prompt customer service for my geographic sales territory.

• Managed team of market research specialists in a call center environment.• Ensured that team members adhered to RateWatch quality standards and classification guidelines when obtaining financial data via phone from banks and credit unions nationwide.• Assisted team members with difficult accounts as needed.• Monitored daily workload and kept other team leads and call center manager informed of real-time statistics.• Participated in weekly staff meetings with call center manager and was responsible for providing feedback and ideas for improvement.• Monitored team members' performance statistics and provided coaching for improvement when necessary.

• Made outbound calls to UW-Whitewater alumni.• Obtained updated contact information, work information, and shared current University happenings and news. Also requested donations for the Alumni Foundation, usually specific to a certain department or project on campus.• Represented UW-Whitewater with a cheerful and professional demeanor.

• Handled incoming calls from Small Business Development Center clients, UW-Whitewater staff, and the general public.• Maintained schedules for entrepreneurial training classes.• Created and maintained website using HTML and Dreamweaver.• Other special projects as needed.

• Handled incoming calls on multi-line phone system from Center for Students with Disabilities to schedule transportation rides.• Scheduled rides and maintained client records using software built on Microsoft Access platform.• Maintained professional demeanor in stressful situations.

• Created online versions of print magazine stories for publication websites using HTML, Dreamweaver, and Photoshop.• Consistently met publishing deadlines.• Uploaded all content to sites' networks and ensured that sites could be viewed properly in web browsers.

Assembled training and promotional packets for the organization, general office support as needed.