Stephanie Johnson, Mba, Smc Email & Phone Number

San Antonio, TX, US

San Antonio, Texas Metropolitan Area

• Exceeds individual metrics (KPIs) which include retention, upsell, qualifying leads and case studies.
• Provides feedback on team processes and identifies/executes on process improvements to maximize efficiencies and operational gains to include Call-To-Action (CTA), Playbooks, Success Plans, and Customer 360 in.
• Provides education and coaching to drive product adoption, enhance product… Show more
• Provides education and coaching to drive product adoption, enhance product value, and achieve return on investment for customers to deepen their relationship.
• Leverages the voice of the customer to provide feedback to the Product Team to influence future to roadmaps.
• Identifies successful customers and turns them into advocates, measured by participation in reference calls, case studies, webinars, and in person events.

At FM: Systems, I create customer profiles to show a 360 view of support tickets, issues, tenure, sentiment, and better understanding of the customer experience in current state. I partner with Sales to increase customer satisfaction by being the liaison between internal departments and the customer to drive resolution. My focus is on fostering.

San Antonio, Texas Area

In Customer Success at Rackspace, I managed and owned enterprise accounts worth $25K to $200K in monthly spend. I drove collaboration with the Sales and Service Delivery team to meet technical, business, and support needs across my portfolio of stakeholders. I served as a Member of the Churn War Room to discover solutions and brainstorm alternative avenues.

As a Sales and Market Trainer, I mentored and coached new Agents and assisted with onboarding to sales teams. I also built relationships with clients to facilitate the transaction of purchasing and selling a home. I created white paper marketing materials to educate potential clients on processes of buying and selling a home.

As Chief of Staff and Executive Operational Planning Advisor, I supported the department President and coordinated all communication requirements based on the Executive Council, COO, and Board of Directors. I delivered advice and guidance on communication materials with Executive management and SMEs. I facilitated planning with internal and external.

As a User Experience Design Strategist, I partnered with Executive sponsors, stakeholders, and member research to facilitate strategic sessions for defining the target state to including brainstorming, innovation, and real-time prototyping and journey mapping. I advocated for the customer view and applied a customer-centric lens to a problem. One of my.

As a Senior Financial Foundations Specialist, I project managed a quotes-not-sold pilot project in the Insurance Agency and monitored and coordinated its success. I provided customer telephone support and service for Members regarding insurance policies. I empathized with Members and provided integrated solutions to make it easy for members to acquire.

As an Internet Marketing Coordinator, I project managed the Park Perks Pass program including planning, monitoring, and executing the program for 200 participants. I also serve as a Relationship Manager for SeaWorld San Antonio partner hotels and fostered the User Experience for front line staff. I partnered with the communications department to integrate.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Texas Real Estate License, Real Estate

Bachelor Of Business Administration (B.B.A.), Marketing