-Manage a high volume of calls from physicians, third-party billers, and members- Promptly and methodically respond to physician and third-party biller's inquiries to identify and resolve issues with initiative and good judgment. - Educated members and providers on the CareFirst products as well as navigation of the website.

- Promoted within 2 months of employment based on consistent outstanding performance, collaboration skill, and ability to multitask in order to meet objectives.-Ensured that each customer received outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer.- Contributed to the profitability of the store through the analysis of the business and merchandise moves.- Assisted with the training and development of 10 part-time sales and customer support associates, communicating training related issues and policy gaps to senior management-Demonstrate expert communication skills and technical knowledge in all interactions with internal and external stakeholders including floor associates, senior management, vendors, and customers- Managed a high-volume customer relations desk, providing exemplary customer service in-person and by phone

> Achieved service excellence while collaborating with partners, physicians, Administration, and patients to schedule outpatient procedures and diagnostic testing> Received and updated confidential and accurate patient demographics and insurance information via the call center> Used analytical skills to review patient contracts and bills to initiate the investigation of errors for claims resolution> Consulted with federal employees on health plan options, highlighting the benefits of CareFirst plans and offering plan recommendations based on their individual and family healthcare coverage needs> Received “Rookie of the Year” award for providing consistent and exceptional customer service.

> Demonstrated effective time management while prioritizing patient transactions and triaging a high call volume from patients, surgical administration, pharmaceutical staff, and 7 on-call practice surgeons > Served as a Service Advisor by responding to 100+ client inquiries on a daily basis related to claims, pre-existing conditions, diagnosis, insurance policies, benefit exclusions, and coordination of benefits in accordance to established departmental procedures> Negotiated with accounting and insurance companies to determine patient insurance eligibility related to deductibles, copayments, adjustments, and coinsurance>Managed patient billing, collected payments by direct pay or credit card, and compiled fee data for use in practice reporting and budgeting

-Scheduled all surgeries: Communicated with hospitals to schedule procedures at facility, surgical representatives for equipment requests and patients to give pre-operative instructions.-Reviews insurance and financial information with patients.-Handled incoming calls and acted as a liaison between patients and medical staff, scheduled appointments, scheduled diagnostic testing.-Maintain schedules for 7 physicians working out of 4 offices and 7 hospitals and surgery centers.

- Taught all subjects in an all-inclusive classroom setting.-Used behavior modification techniques as a motivator for improving conduct and encouraging participation.-Created and implemented consistent classroom routines and structure to provide students with a safe and predictable learning environment