Stephanie Lafleur Email & Phone Number

Provided customer support through various channels, including email, chat, and text.Resolved customer issues and ensure their satisfaction with the Lugg service.Communicated with Lugg's partners and contractors to coordinate pickups and deliveries.Troubleshoot technical issues related to the Lugg app and website.Assisted with quality assurance by identifying and reporting bugs and errors.Document and track customer interactions and issues using a ticketing system.

Assisted with job postings, resume collection, candidate correspondence, and interview scheduling.Coordinated onboarding and off-boarding processes for new and departing employees.Managed employee status changes and requests.Maintained compliance with pre-hire requirements and employment files.Served as the primary point of contact between clients and potential caregivers.Assisted in the development and streamlining of standard operating procedures.

Mobile, Alabama Area

Managed member accounts and provided customer support via phone and email.Trained new employees in data entry, customer communication, and technology.Acted as a liaison between the company and its clients.Handled all payroll department emails and correspondences, including answering questions regarding wages and benefits.

Destin/Fort Walton Beach, Florida Area

Managed eCommerce store operations, prioritizing customer satisfaction, standard operating procedures, and profitability.Recruited, hired, trained, and mentored a team of 10+ employees in customer service procedures and policies, achieving a 98% satisfaction rating.Proactively delivered sales performance to maximize results while ensuring ISO 9001:2015 QMS compliance.Developed staff schedules that balanced customer service with budget considerations.

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