Kris Hall Email & Phone Number

United States

United States

• Sourced new products and new vendors
• Wrote macros as needed to help email flow
• Coached team to improve speed and accuracy
• Used SEO data to update captions on webpages
• Trained all incoming Product Addition Specialists
• Created and implemented a Quality Control process

United States

• Answered inbound and sent outbound emails and text messages to the Lugging community
• Tracked down customers’ missing items from store deliveries including calling Retail Partners
• Suspended Luggers accounts as necessary with feedback from the Lugging community
• Coached Luggers to help them be successful on the platform
• Reviewed Luggers responses, accounts, and information to reactivate as needed
• Made autonomous decisions to credit, refund, and comp customers as necessary

United States

• Took inbound and made outbound calls to assist clients with their care needs
• Used in-app messaging, emails, and text messages to communicate with clients and caregivers
• Helped clients post jobs and hire caregivers
• Assisted clients and caregivers with updating financial information
• Gave raises to and terminated caregivers for clients
• Set up care plans with clients

Rochester, New York, United States

• Entered weekly, bi-weekly, and monthly payrolls provided via phone, email, and fax
• Took inbound and made outbound calls to assist with payrolls and answer questions
• Made changes as necessary to company organization structures
• Updated company bank accounts and assisted with direct deposit
• Added and terminated employees as needed
• Added and updated employee earnings and deductions

United States

• Answered caregivers’ questions and concerns via phone, email, and text
• Created and edited templates for texts and emails
• Set tasks for other departments to assist caregivers as necessary
• Processed background checks
• Processed client’s requests for caregivers and posted jobs on various sites
• Followed up with caregivers for background check documents and information

United States

• Answered clients’ questions and concerns via phone, chat, and text
• Assisted clients with all aspects of relationship coaching
• Assisted with billing questions related to their coaching
• Answered general questions about Relationship Hero
• Set appointments with clients
• Transferred clients to other coaches as requested

United States

Wilmington, North Carolina

• Took calls for escalated situations/unhappy customers
• Found out of the box solutions for difficult customer situations
• Filled in for supervisors when they were out of the office
• Provided on the floor support to other representatives
• Lead Care teams' huddles to assist with retention
• Participated in focus groups to update internal systems

Wilmington, North Carolina

• Answered customers’ questions and concerns via phone
• Placed and tracked orders for customers
• Activated new and replacement devices
• Educated customers on bills and set expectations for future bills
• Helped customers process changes in the automated systems
• Used internal systems to find the correct plans for customers and made plan changes

Webster, NY

• Answered customers’ questions and concerns via phone
• Placed and tracked orders for customers
• Activated new and replacement devices
• Educated customers on bills and set expectations for future bills
• Helped customers process changes in the automated systems
• Used internal systems to find the correct plans for customers and made plan changes

Melbourne, Florida, United States

• Answered customers’ questions and concerns via phone, email, and chat
• Placed and tracked orders for customers
• Took customers’ complaints and forwarded them to the correct person
• Placed requests on customers’ behalf for more information
• Placed orders for customers for both standard and custom items
• Serviced customers’ orders after they were placed

Greater Boston Area

• Personnel Officer/HR Assistant (03/12-08/13)
• Entered resumes into recruitment database
• Posted jobs on external sites as appropriate
• Reviewed resumes to see if applicants met entrance requirements
• Processed closing packets for hiring managers
• Processed hiring packages for selected candidates

Stoughton, MA

• Processed credit card payments
• Updated nightly reservation list and faxed to restaurant
• Updated tour stops with any changes
• Answered inquiries regarding shows and tours
• Helped with advertising
• Invoiced ticket sellers and recorded payments

Boston, Massachusetts, United States

• Processed invoices as necessary
• Ordered monthly T-passes an prepared monthly postage meter report and monthly phone list
• Forwarded inquiry emails onto correct individuals
• Performed excluded individuals/entities search in the OIG database monthly
• Helped assemble marketing materials and assisted with other special projects as needed
• Contacted property management company for any needs

Urbanna, Virginia, United States

• Entered vehicle information into TRACI
• Updated filing system for vehicle files
• Created and maintained spreadsheets to track vehicle maintenance, mileage and driver accidents
• Prepared end of month and end of year reports for mileage and ridership
• Responsible for new employee packets
• Did onboarding for new employees

Liberal Arts And Sciences, General Studies And Humanities

Liberal Arts And Sciences, General Studies And Humanities