Stephanie Rocco Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

• MC Group | Icon rebranded to Stratus in September 2020.
• Act as the conduit between Sales and Operations for new Lighting and Electrical opportunities
• Define scope of work and customer expectations to ensure new customer onboarding is successful and transition to Operations is seamless
• Oversee the management, ownership, communication and facilitation of tasks related to costing, pricing, solutioning and strategizing for new opportunities
• Identify risk and gross margin… Show more MC Group | Icon rebranded to Stratus in September 2020.
• Identify risk and gross margin upside as means to build market competitive and strategic solutions

Mentor, Ohio

• Act as the conduit between Sales and Operations for new Lighting and Electrical opportunities
• Define scope of work and customer expectations to ensure new customer onboarding is successful and transition to Operations is seamless
• Oversee the management, ownership, communication and facilitation of tasks related to costing, pricing, solutioning and strategizing for new opportunities
• Identify risk and gross margin upside as means to build market competitive and strategic… Show more
• Identify risk and gross margin upside as means to build market competitive and strategic solutions
• Monitor the success and failures of pricing strategies within markets Show less

Mentor, Ohio

• Promoted to Account Development Manager (ADM) of MC Lighting Solutions, a division of MC Sign Company, to assist with integration of new company venture into existing structure
• Responsible for the strategic direction and daily operations
• Managed team of up to 10 Project Managers, Rebate Coordinators and Project Assistants
• Met regularly with support department Management to evaluate existing processes and recommend service improvements that allowed for more effective business… Show more
• Met regularly with support department Management to evaluate existing processes and recommend service improvements that allowed for more effective business practices
• Partnered with Sales to ensure Lighting business opportunities seamlessly transitioned to Operations

• Supported ADM in all aspects by maintaining and growing existing business within established customer base of MC Sign Project Group
• Assisted with coordination and development of account sign standards, drawings and site specific specifications for all new project requests from customers
• Liaison to ADM and key resolution provider for potential escalated issues arising from customer or operation concerns
• Attended customer meetings and participated in all customer reporting… Show more
• Attended customer meetings and participated in all customer reporting functions Show less

• Supported Senior Project Team Leader by training colleagues and assisting with workload overflow
• Supervised team of Project Managers and Senior Project Managers
• Monitored team performance by conducting ticket reviews and other internal progress evaluations
• Efficiently managed multiple high priority projects to ensure customer satisfaction and retention
• Regularly assisted Senior Project Team Leader with invoice forecasting and actual invoicing status

• Received Core Value Award for Teamwork and Reliability within 6 months of employment
• Effectively developed scope, budget and timeline for multiple accounts and projects within service-level agreement (SLA) guidelines
• Built credibility and established rapport with new and existing customers and outside field partners to ensure the integrity of every project
• Managed multiple projects simultaneously by utilizing project management applications and communication tools

• Effectively scheduled and supervised domestic and international orders to ensure on time delivery and client satisfaction
• Implemented procedures for the purchase and tracking of products and materials necessary for production
• Knowledgeable of proper fleet management and handling of hazardous material pertaining to transportation
• Resolved a wide variety of problems including lost product, misdirection of freight and late orders
• Managed data systems to ensure the accuracy of… Show more
• Managed data systems to ensure the accuracy of information that affects delivery, freight payment, production etc. Show less

• Led global production team of six and corresponded with over 100 linguists worldwide
• Key liaison between the company and over 350 domestic and international translating clients
• Managed daily production and weekly continuous improvement meetings with Lima, Peru office
• Created daily project orders and key project proposals up to $300,000
• Trained and mentored new employees on company culture and job responsibilities
• Implemented new company sales vertical, The… Show more

Master Of Business Administration (M.B.A.)

Bachelor Of Arts, International Relations, Political Science, Spanish

Activities and Societies: Campus Council, Educational Policy Committee, Financial Advisory Committee, Model United Nations, Phi Beta.

Comparative Political And Economic Systems

Activities and Societies: The Fund for American Studies 30+ hours of internship weekly and 3 full time classes

Spanish

Activities and Societies: Spring Semester Abroad Enrolled in 5 classes taught in Spanish: Comparative Economic Systems, Spanish Literature.