Stephanie Sims Email & Phone Number

-Ensure Bank’s partners have an adequate CMS framework and appropriate controls to conduct activities in compliance with laws, regulations, and subjects related to deposit, card, and banking operations.-Review consumer compliance Risk and Control Assessments.-Assess the adequacy of onboarding documentation provided by prospective Bank partners and communicate any deficiencies identified in a constructive manner.-Utilize the Bank’s system of record for tracking and documenting the review and assessment activities performed as part of the onboarding due diligence process.-Assist colleagues with compliance related Bank policy and regulatory questions.

Greater Birmingham, Alabama Area

-Conducted regulatory research using BSA/AML, and sanctions-related resources to provide accurate and concise responses and guidance to senior management on applicable rules and regulations.-Created FinCrime communications via the Bank's communication platform, including maintaining FIU webpages with FIU-created job aids, guides, and relevant external links.-Partnered with cross-functional teams to ensure alignment with BSA, AML, and sanctions strategies, procedures, policies, and business line objectives.

Greater Birmingham, Alabama Area

-Complete QA reviews of complaints cases from consumers and agencies with varying risk levels in accordance with corporate policy as well as regulatory requirements/statutes. -Represented QA on a project dedicated to the development of a new complaints platform/system that included performing routine testing, assisting with the creation of new procedures/job aids, training team members and participating in the pilot.

Greater Birmingham, Alabama Area

-Corrected potential Regulation E (EFTA) violations timely to maintain compliance and tracked agent errors for coaching purposes.-Completed reporting and analysis to identify team trends, communicated findings in meetings for improvement and acted as a subject matter expert.-Co-authored training materials utilized in new hire training.-Co-created and presented an Introduction to Regulation E PowerPoint in new hire training classes, and performed live observation calls.

Greater Birmingham, Alabama Area

-Assisted customers by phone with fraud and non-fraud claims for debit card, ACH, and check disputes.-Conducted thorough investigations and collected supporting information to process claims and disputes in accordance with the Bank's procedures, Visa guidelines, and federal regulations.-Acted as a subject matter expert.