Stephanie Matthews Email & Phone Number

Harrison Charter Township, Mi, Us

Warren, Michigan, United States

Warren, Michigan, United States

Lead in developing, training and maintaining the Global Service Information PTR (Feedback) processLead in virtual Team Building meetings and trainingProficiency in SharePoint, Power BI, Excel and WordLead Global PTR (Problem Tracking Report) Service Information Feedback Coordinator for GM Service Information* Responsible for processing over 4500 PTR's (Service Information Feedback) per year.* Research and monitor all GMNA & Global Service Manual Information PTRs and submit to appropriate service team for review.* Maintain and track PTR reports and log.* Direct communication with regional coordinators in GM Europe, GM Australia (Holden), GM Korea, GM China & GM South America.• Knowledgeable in Global Service Authoring (GSA), Global Service Information (GSI) and the Global Warranty Management website

United States

Lead Global PTR (Problem Tracking Report) Service Information Feedback Coordinator for GM Service Information* Responsible for processing over 4500 PTR's (Service Information Feedback) per year.* Research and monitor all GMNA & Global Service Manual Information PTRs and submit to appropriate service team for review.* Maintain and track PTR reports and log.* Direct communication with regional coordinators in GM Europe, GM Australia (Holden), GM Korea, GM China & GM South America.• Proficient in SharePoint, Word, Excel, Microsoft Teams• Knowledgeable in Global Service Authoring (GSA), Global Service Information (GSI) and the Global Warranty Management websiteAccessories Information Sheet Author* Develop instruction sheets for paper copy publication to be included in GM accessory kits and components.

Madison Heights, Mi

Lead Global PTR (Problem Tracking Report) Service Information Feedback Coordinator for GM Service Information* Responsible for processing over 4500 PTR's (Service Information Feedback) per year.* Research and monitor all GMNA & Global Servcie Manual Information PTRs and submit to appropriate service team for review.* Maintain and track PTR reports and log.* Direct communication with regional coordinators in GM Europe, GM Australia (Holden), GM Korea, GM China & GM South America.GM Customer Care and Aftersales Vehicle Coordinator* Developed the filing system and maintenance of the GM service information/labor time validation center process, which includs the creation of vehicle files, vehicle log records and sending notification to proper validation partition/labor time leads.* Maintain first level responsibility to schedule vehicle time for mechanical, electrical and labor time study development groups.* Coordinate the input and removal of GM Company Vehicles within the system.* Support other GM partners and teams with scheduling GM vehicles.* Responsible for coordinating the M-Plate and GM vehicle passes for individuals who transport vehicles to and from the Service Development Center.* Maintain records in eCVMS (Company Vehicle Management System)*Labor Time Guide Authoring*Accessory I-Sheet Coordinator• Proficient in the General Motors Electronic Company Vehicle Management System (eCVMS) • Proficient in SharePoint• Knowledgeable in Global Service Authoring (GSA), Global Service Information (GSI) and the Global Warranty Management website

Harrison Township, Mi

Embroidered stock and custom designsHeat pressOffice Manager - Created invoices, performed basic accounting functions, filed quarterly taxes, worked in quick books, stocked inventory, records management, bookkeeping

Madison Heights, Michigan, United States

Lead Global PTR (Problem Tracking Report) Service Information Feedback Coordinator for GM Service Information* Responsible for processing over 4500 PTR's (Service Information Feedback) per year.* Research and monitor all GMNA & Global Servcie Manual Information PTRs and submit to appropriate service team for review.* Maintain and track PTR reports and log.* Direct communication with regional coordinators in GM Europe, GM Australia (Holden), GM Korea, GM China & GM South America.GM Customer Care and Aftersales Vehicle Coordinator* Developed the filing system and maintenance of the GM service information/labor time validation center process, which includes the creation of vehicle files, vehicle log records and sending notification to proper validation partition/labor time leads.* Maintain first level responsibility to schedule vehicle time for mechanical, electrical and labor time study development groups.* Coordinate the input and removal of GM Company Vehicles within the system.* Support other GM partners and teams with scheduling GM vehicles.* Responsible for coordinating the M-Plate and GM vehicle passes for individuals who transport vehicles to and from the Service Development Center.* Maintain records in eCVMS (Company Vehicle Management System)• Proficient in the General Motors Electronic Company Vehicle Management System (eCVMS) • Proficient in SharePoint• Knowledgeable in Global Service Authoring (GSA), Global Service Information (GSI) and the Global Warranty Management website

Fraser, Mi

* Provided administration support to Owner handling multiple responsibilites which included answering telephones, organize travel arrangements, product ordering for clients, direct vendor relations, data entry and filing.

Fraser, Mi

* Managed three employee workforce, coordinating weekly schedules* Scheduled and greeted customers, answered telephones, purchased supplies, maintained monthly inventory.

Clinton Twp, Mi

* Maintained bookings of new car vehicle sales* Maintained new car stock, performed data entry* Switchboard, greeted customers

Rochester, Mi

* Contacted customers prior to lease turn in, scheduled lease turn in appointments* Schedule loan vehicles for service customers, maintained vehicle records for loaned vehicles* Billing of new and used vehicles

Sterling Heights, Mi

* Light accounting, switchboard, performed data entry and other various office duties* Assistant to new car vehicle sales personnel, greeted customers

Graduated With Honors

Education record

Participated in Choir and swam on the Varsity Swim Team