Stephanie Mcintyre Email & Phone Number

• Key Responsibilities:
• Provided pre and post-sales support of Carrier grade software solutions involving one ormore products from a diverse software portfolio that enable end to end provisioning of CableModems, Gateway Routers, 5G and Fiber.
• Coordinated the implementation of new features and software updates, ensuring adherenceto best practices when integrating with backend databases (MySQL, Postgres, Oracle,MongoDB) across diverse operating systems.
• Conducted quality assurance for new product releases, testing software andhardware/firmware (Arris, Hitron, Huawei, Cisco, MoCa, LTE/5G) and ensuring compliancewith technical specifications (RFCs, CableLabs, TR-069 /.
• Managed a team of 3 engineers, providing mentorship, conducting weekly check-ins, goalsetting performance reviews, and educational sessions.
• Partner with internal leadership to create and implement processes and operationalprocedures.

Vancouver, Canada Area

Southfield, MI

• Key Responsibilities:
• Provided second-level support for a public switched telephone network, including switches(DMS/5E), multiplexers, network access, authentication, DS0-DS3 and SS7 circuits.
• Coordinated large-scale Local Number Portability (LNP) and hardware migrations withvarious maintenance groups and customer interests.
• Served as a mentor and mid-level technical escalation pointKey Achievements:
• Awarded WorldCom’s “Star Award” in 2001 for outstanding productivity and contributions

Southfield, MI