Stephanie Durbin Email & Phone Number

Dallas, TX, US

Whitsell Innovations (WI), Inc. is a woman-owned, full-service medical and scientific writing company focused on our pharmaceutical, biotech, and device clients. WI employees write regulatory documents from the preclinical stage (including chemistry, manufacturing, and controls documentation) through all clinical stages (IND submissions, protocols.

Dallas, TX

• Successfully oversaw structure, organization, and functionality of multiple departments ensuring optimization of processes and company scalability. Set clear role objectives with measurable results connected to.
• Implemented processes and workflows to identify at-risk customers, increasing customer retention by 30%
• Spearheaded new Customer Service offerings increasing customer engagement by 28%
• Provided tools and streamlined Customer Service workflows, automating where appropriate, to increase time effectiveness by 40%
• Completed Billing Audit resulting in discovery of 91% of YTD Net Income in unrealized funds
• Audit & revamp of the LMS

Dallas, TX

Role included:Implemented systems for day-to-day operations of office including calendar management, meeting arrangement, and inbound/outbound calls. Created process for screening and scheduling vendor presentations, acting as gatekeeper for access to staff. Assisted in onboarding new hires for Dallas location and began creating onboarding system for all.

Raleigh, North Carolina

• Individually held LLC (previously called The Business Insight Group) with a primary focus on People Services. Clients include: start-ups, mid-sized companies, nonprofits, universities, and Fortune 500 companies.As a.
• The Power of Play: Igniting Your Soul
• The Power of You: You are Remarkable
• The Power of Audacity: Thriving in Your MomentsClients include: IBM; Genworth Financial; iContact; The Select Group; Brand Fuel; The Center for Entrepreneurial Development; Stop Soldier Suicide; SoleLife, Inc., and more.

Raleigh-Durham, North Carolina Area

Private consultancy focusing on Marketing, Public Relations, Operations, and Human Resources. Clients ranged in size from start-up to Fortune 500 companies. Defined parameters and worked with corporate organizations on creating and defining program details as well as desired outcomes, diversity principles, corporate integrity, compliance guidelines and.

• Teach basic readjustment, job search, resume/cover letter and interview skills for those seeking employment, reemployment or career changes through the short course program.

Redlands, California

Privately held outplacement and training company serving C-suite executives to long-term unemployed individuals.  Networked, developed, nurtured, and maintained relationships with community partners to enhance program offerings and services provided to clients. Provided training for partners in program requirements, populations served, compliance, and.