Stephanie Durbin Email & Phone Number

Dallas, Tx, Us

Whitsell Innovations (WI), Inc. is a woman-owned, full-service medical and scientific writing company focused on our pharmaceutical, biotech, and device clients. WI employees write regulatory documents from the preclinical stage (including chemistry, manufacturing, and controls documentation) through all clinical stages (IND submissions, protocols, Investigator Brochures, Clinical Study Reports, narratives, NDA submissions including ISS and ISE, etc.) Our expertise includes manuscript, slide, and abstract preparation, sales aids and modules compilations, and performing literature reviews. We write and edit continuing medical education content and book chapters for accredited institutions and firms. Our singular focus is perfect scientific and medical communication directed at our client’s target audience.

Dallas, Tx

Successfully oversaw structure, organization, and functionality of multiple departments ensuring optimization of processes and company scalability. Set clear role objectives with measurable results connected to employee outcomes. Role Highlights:• Implemented processes and workflows to identify at-risk customers, increasing customer retention by 30%• Spearheaded new Customer Service offerings increasing customer engagement by 28%• Provided tools and streamlined Customer Service workflows, automating where appropriate, to increase time effectiveness by 40%• Completed Billing Audit resulting in discovery of 91% of YTD Net Income in unrealized funds• Audit & revamp of the LMS • Developed, created, and designed training programs for external stakeholders including 90-Day Success Plans, and three-tiered educational resources• Overhauled communications cadence to clients, creating engaging B2B and B2C content, increasing email open rate by 8%• Identification of gaps in client experience & lead team addressing/correcting gaps• Wrote and implemented Operations Manual & SOPs companywide• Leading company in rebranding efforts including creation of new Brand Guide and brand guidelinesAdditional responsibilities:• Providing vision & leadership to team• Managing/leading Strategic & Special Projects companywide• Oversee Customer Success team ensuring smooth end-to-end customer journey• Oversee daily operations systems• Review company metrics ensuring company goals are met• Internal stakeholder training on Communications, CRM, SOPs, Branding Guidelines, & more• HR - Manage relationship with PEO. Process Payroll, PTO, Leave of Absences• HR - Provided guidance for Cultural/Team Development in fully remote company• HR - Create onboarding plans; Manage 30-60-90-day process• Manage performance & growth of direct reports• Communications - oversee communications cadence to clients• Create B2B & B2C content

Dallas, Tx

Role included:Implemented systems for day-to-day operations of office including calendar management, meeting arrangement, and inbound/outbound calls. Created process for screening and scheduling vendor presentations, acting as gatekeeper for access to staff. Assisted in onboarding new hires for Dallas location and began creating onboarding system for all administrative new hires within national corporation.Implemented team building activities to help solidify corporate culture in a remote location, including monthly, quarterly, and seasonal events ensuring budget stayed within accepted guidelines. Included uniting team members working remotely.Acted as liaison with property management company to ensure office needs are met while complying property management requirements. Coordinated Open House logistics including invitations, guest list, vendors, parking, and more for newly opened office location

Raleigh, North Carolina

Individually held LLC (previously called The Business Insight Group) with a primary focus on People Services. Clients include: start-ups, mid-sized companies, nonprofits, universities, and Fortune 500 companies.As a Community Relations professional I thrive on building relationships that build bridges between organizations/institutions and the communities in which we live.I create, develop and perform community outreach, cultivate relationships and develop partnerships with appropriate agencies, companies, nonprofit, and for-profit organizations. I represent organization to clients, community members, and potential investors.As a Corporate Trainer I take delight in seeing people do their jobs well knowing they have been given the tools to be successful. I design programs, workshops, and materials using techniques such as classroom learning, eLearning courses, demonstrations, train-the-trainer, and team building ensuring the needs of clients and individuals are met. Create training products including user manuals, job aids, SOPs, and web-based videos. As a speaker I love to connect with my audience and make sure we all have a good time. Because of this I have been known to bring out the best of my disco moves at the front of the room, jump up and down like a little Wii icon, and share stories of waiters putting bags over my head. And lest you think I’m the only one being silly, I like to get my audience up and on their feet as well. Interaction and laughter, after all, are some of the best tools for learning. Whether you are a group of ten or several thousand in number I can design a topic specifically for you.A few of my most popular topics include:• The Power of Play: Igniting Your Soul• The Power of You: You are Remarkable• The Power of Audacity: Thriving in Your MomentsClients include: IBM; Genworth Financial; iContact; The Select Group; Brand Fuel; The Center for Entrepreneurial Development; Stop Soldier Suicide; SoleLife, Inc., and more.

Raleigh-Durham, North Carolina Area

Private consultancy focusing on Marketing, Public Relations, Operations, and Human Resources. Clients ranged in size from start-up to Fortune 500 companies. Defined parameters and worked with corporate organizations on creating and defining program details as well as desired outcomes, diversity principles, corporate integrity, compliance guidelines and other applicable corporate and departmental policies.  Negotiated and managed joint venture that resulted in multi-million-dollar contract. Managed projects from $5000 to $2.5 million; increased clients’ productivity through development and implementation of corporate policies.  Worked closely with, and negotiated contracts (pricing, hiring, product/supply costs) with, suppliers as well as coordinated team to work in unison with suppliers.  Conducted workshops and seminars to train multiple for-profit and nonprofit clients on new services. Developed training programs so new independent contractors and franchisees could meet expected deadlines.  Developed, created and coordinated the design, delivery and continuous improvement of training programs and materials including classroom learning, demonstrations, team building, and one-on-one coaching. Ensured all work met, or exceeded, corporate standards for internal policies and external compliance guidelines. Created training products including user manuals, SOPs, and web-based videos Onsite participation as speaker, speaker host and/or team lead in providing on-site management and support, training and development activities. Clients included: Extensis Group; TRIPinfo.com; We Care Spa; Vanguard University; Rome Foundation; PetPartners; Creative Group; BoostSuite; 3VO7; Experian; ZLand, The Employment & Training Resources Center, Inc.; and more

• Teach basic readjustment, job search, resume/cover letter and interview skills for those seeking employment, reemployment or career changes through the short course program.

Redlands, California

Privately held outplacement and training company serving C-suite executives to long-term unemployed individuals.  Networked, developed, nurtured, and maintained relationships with community partners to enhance program offerings and services provided to clients. Provided training for partners in program requirements, populations served, compliance, and program best practices. Retooled company’s operations to increase revenue 600% in three years. Established plans and procedures that supported 500% employee growth in 2.5 years. Successfully negotiated facilities lease, including space improvements for move from an 1100 square foot warehouse to a 5000+ square foot office in a prime office park. Oversaw numerous contracts to ensure meeting of company objectives and compliance with federal regulations. Designed, secured funds for, implemented, and managed several new programs that enabled company to double its customer base in first two years. Equipped and trained employees in customer relations resulting in 100% customer satisfaction reports. Directed management team so that there were no formal grievances filed by employees or customers.