Stephanie Miller Email & Phone Number

Las Vegas, NV, US

Monroe, Louisiana, United States

• As a Project Management professional, I prioritize continuous learning and personal growth to enhance performance and drive success. I actively seek opportunities to expand my knowledge and stay ahead of industry.
• Agile Coach/JIRA Administrator- Mantech- (Remote - Contract)
• Professional Development: Accredited Project Manager Certification Certified Kanban Expert Certified Professional in OKR Scrum Trainer Accredited Certification Continuous Improvement Professional Award MSI Fellow

Monroe, Louisiana, United States

• Lead Enterprise Agile Coach/Scrum Master/JIRA Admin – 2021-11/2023
• Enterprise Agile Coach/Scrum Master – 2016-2021--------------------------------------------------------------------------------------------------Lead Enterprise Agile Coach (Strategic Shift).
• Led PI Planning sessions across multiple locations, including Colorado and Louisiana, for approximately 2,500 onsite and virtual employees after COVID.
• Collaborated with the Scrum of Scrums team to convert onsite PI Planning to virtual training within one week due to COVID-19 travel restrictions.
• Directed enterprise-wide projects as the Product Owner/Project Manager, utilizing SharePoint Online and Microsoft tools.
• Developed and launched a training portal that boosted employee competencies in SAFe certifications.

Monterey, California

• I led the company-wide Agile transformation, driving the implementation and sustainability of Agile frameworks.
• Established comprehensive reporting standards and metrics, enabling data-driven management decisions.
• Implemented and managed JIRA and Confluence platforms, aligning their use with Agile best practices.
• Designed and executed strategic initiatives to enhance Agile maturity, developing training modules that improved team competence and Agile adoption.
• Directed the Agile transformation across the company, training all Scrum teams and integrating essential Agile tools.
• Delivered and managed the corporate-wide migration from SharePoint On-premises to SharePoint Online, modernizing the workplace and streamlining collaboration.

Miramar, Florida Offices-Royal Caribbean Cruise Lines

• Directed implementation and hardware upgrades for Royal Caribbean Cruise Lines' POS systems and infrastructure.
• Oversaw vendors, conducted research, and boosted revenue by integrating GPS-based mobile ordering with onboard POS systems.
• Led the migration and integration of the InfoGenesis system with a proprietary app, acting as a liaison between RCCL business stakeholders and vendor project teams for software and hardware alignment.

Las Vegas, Nevada Area

• Recruited by MGM Resorts Internation from Las Vegas Hilton
• Responsible for multiple project management, time tracking, schedules, budgets, charters, and status reports, always adhering to established and evolving organizational IT Project Management Methodology.
• Implemented, analyzed, and facilitated the implementation of a $2M cloud-based Corporate Legal document collaboration & storage system.
• Acted as a liaison with the PMO to Define, Measure, Analyze, Improve, and move failing projects into the Control phase.

Las Vegas, Nevada, United States

- Promoted to LVH Project Manager from Caesars Entertainment.- Responsible for multiple project management, time tracking, schedules, budgets, charters, and status reports, always adhering to established and evolving organizational IT Project Management Methodology.- Held accountable for the implementation, analysis & training of all Point of Sale and.

Las Vegas, Nevada, United States

• Created an internal application database for Helpdesk agents, offering digital scripts and call reporting metrics.
• Developed a customer self-service portal to address common issues and provide quick solutions.
• Reduced call volume by 35% and decreased agent call times by 42%.
• Reduced swing shift & graveyard call times as a helpdesk agent to an average of 2minutes
• Highest average customer satisfaction agent 1996 & 1997