As a Project Management professional, I prioritize continuous learning and personal growth to enhance performance and drive success. I actively seek opportunities to expand my knowledge and stay ahead of industry trends. By embracing a growth mindset, I continuously evolve as a Project Manager and Scrum Master, empowering teams, optimizing processes, and contributing to sustained success across projects and industries.• Agile Coach/JIRA Administrator- Mantech- (Remote - Contract)• Professional Development: Accredited Project Manager Certification Certified Kanban Expert Certified Professional in OKR Scrum Trainer Accredited Certification Continuous Improvement Professional Award MSI Fellow

• Lead Enterprise Agile Coach/Scrum Master/JIRA Admin – 2021-11/2023 • Enterprise Agile Coach/Scrum Master – 2016-2021--------------------------------------------------------------------------------------------------Lead Enterprise Agile Coach (Strategic Shift) 2020-11/2023==========================================================• Led PI Planning sessions across multiple locations, including Colorado and Louisiana, for approximately 2,500 onsite and virtual employees after COVID.• Collaborated with the Scrum of Scrums team to convert onsite PI Planning to virtual training within one week due to COVID-19 travel restrictions.• Directed enterprise-wide projects as the Product Owner/Project Manager, utilizing SharePoint Online and Microsoft tools.• Developed and launched a training portal that boosted employee competencies in SAFe certifications.• Managed and launched a JIRA integration project with an internal employee tracking and JIRA license automation tool.----------------------------------------------------------------------------------------------Enterprise Agile Coach (Tactical Role) 2016-2020 ======================================================= • Recruited by Lumen Technologies to Monroe, Louisiana, from Capital Insurance Group• Delivered hands-on coaching to over 200 Scrum teams and provided PI Planning support and coaching to more than 1,800 individuals.• Created and refined documentation and processes, enhancing educational tools and practices using Atlassian and custom-developed solutions.• Coached Scrum Masters for all Consumer Business Projects, building their skills and confidence in leading Agile transformations.• Developed and led training cohorts for Scrum Masters, Product Owners, and Release Train Engineers, promoting skill development and Agile mastery.• Served as the Project Manager/Scrum Master, overseeing the migration from Rally to JIRA Online and optimizing tool integration and functionality.

• I led the company-wide Agile transformation, driving the implementation and sustainability of Agile frameworks.• Established comprehensive reporting standards and metrics, enabling data-driven management decisions.• Implemented and managed JIRA and Confluence platforms, aligning their use with Agile best practices.• Designed and executed strategic initiatives to enhance Agile maturity, developing training modules that improved team competence and Agile adoption.• Directed the Agile transformation across the company, training all Scrum teams and integrating essential Agile tools.• Delivered and managed the corporate-wide migration from SharePoint On-premises to SharePoint Online, modernizing the workplace and streamlining collaboration.

• Directed implementation and hardware upgrades for Royal Caribbean Cruise Lines' POS systems and infrastructure.• Oversaw vendors, conducted research, and boosted revenue by integrating GPS-based mobile ordering with onboard POS systems.• Led the migration and integration of the InfoGenesis system with a proprietary app, acting as a liaison between RCCL business stakeholders and vendor project teams for software and hardware alignment.

• Recruited by MGM Resorts Internation from Las Vegas Hilton• Responsible for multiple project management, time tracking, schedules, budgets, charters, and status reports, always adhering to established and evolving organizational IT Project Management Methodology.• Implemented, analyzed, and facilitated the implementation of a $2M cloud-based Corporate Legal document collaboration & storage system.• Acted as a liaison with the PMO to Define, Measure, Analyze, Improve, and move failing projects into the Control phase.

- Promoted to LVH Project Manager from Caesars Entertainment.- Responsible for multiple project management, time tracking, schedules, budgets, charters, and status reports, always adhering to established and evolving organizational IT Project Management Methodology.- Held accountable for the implementation, analysis & training of all Point of Sale and Ancillary systems, liaison responsibilities for all property systems, and maintenance of software upgrades & systems proprietary to the property and Hotel systems.- Implemented an interface between CMS and InfoGenesis for Players Club, compiling data & data analysis on customer spending in all property outlets.

• Created an internal application database for Helpdesk agents, offering digital scripts and call reporting metrics.• Developed a customer self-service portal to address common issues and provide quick solutions.• Reduced call volume by 35% and decreased agent call times by 42%.• Reduced swing shift & graveyard call times as a helpdesk agent to an average of 2minutes• Highest average customer satisfaction agent 1996 & 1997