Stephanie (Raine) Morrison Email & Phone Number

• Manage a portfolio of clients ranging from an annual spend of $300,000-$1,000,000• Oversee multiple departments, including program management, program coordination, and air management• Assign and oversee all program planning ensuring we are on target for a successful program execution• Oversee all operational budgets in order to find opportunities for improvement• Liaison between departments including sales and accounting• Travel on top-yielding programs to ensure client retention• Train and onboard new staff and challenge them to perform at a high level independently• Update and create new processes and procedures for multiple departments• Negotiate vendor contracts to ensure maximum profitability • Monitor the day- to day running of the business to ensure smooth progress• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements• Revise and formulate policies and promote their implementation• Manage relationships with external partners to maximize future profitability • Evaluate overall program performance by gathering, analyzing, and interpreting data and metrics

• Planned up to 10 International incentive programs a year• Built a trusting relationship with clients to ensure client retention• Managed program budget, focusing on margin and breakage to ensure high-yielding programs• Oversaw a team consisting of a program coordinator and air manager for each program• Completed program closeouts, including an analysis of program and financial success• Traveled 8-10 times a year internationally for a week or more at a time• Assisted in onboarding and training of new hires

• Responsible for nurturing client relations as well as maintaining employee and vendor partnerships• Actively sought revenue by understanding and fulfilling the client's vision• Managed and executed 25+ events a year • Directed high-level corporate and leisure group events seamlessly• Prospect untapped revenue markets by collaborating internally and with external vendor partners • Tracked revenue sales data to forecast and analyze future goals • Oversee policies and procedures to determine improvements to service and performance• Mentor and train new team members to ensure consistent execution of products and services

•Conduct sales sites, prepare contracts and oversee events throughout the entire process•Contribute to revenue goals by identifying up-selling opportunities •Liaison between sales and operations to ensure a successful and profitable event•Successfully orchestrate multi-day events•Oversee all internal and leisure hotel guest events

Vail, Co

•Knowledgeable in Vail Mountain, Lodge at Vail and Arrabelle venues •Plan, prepare and execute multi-activity events for assigned groups •Identify operational challenges and work with the venues in order to exceed guests’ expectations•Develop and maintain working relationships with internal company wide departments •Contribute sales to revenue goals by identifying cross selling opportunities

Vail, Co

•Support the Group Sales & Services account management team•First line of contact for all new group inquiries via phone, online portal, and email•Sell, plan and execute multi-activity events for small groups •Report department revenue numbers and prepare audits on a seasonal basis

Vail, Co

▪Supervising all aspects of ski school sales and assisting ticket sales for the Vail Village Office▪Training, scheduling and handling all opening and closing cash procedures▪Communicating resort wide to coordinate an exceptional guest experience▪Maintaining clerical and office organization