Stephanie Moya Email & Phone Number

Ontario, Ca

Track and analyze key performance indicators (KPIs) and service level agreements (SLAs) to ensure client success goals are met.Address and resolve client issues and escalations promptly and effectively.Gather NPS scores to drive continuous improvement and advocate for client needs within the company.Hire, train, and manage a team, ensuring they have the resources and support needed to succeed.Implement comprehensive process roadmap SOPs across multiple departments, resulting in improved efficiency and productivity.

Ontario, Ca

Successfully managed Direct to Store programs.Analyzed customer ordering patterns utilizing Oracle and VMI tools, as well as monitored customer service key performance indicators.Coordinated with third-party distribution centers to implement specific carrier programs.Established inventory strategy by working with demand planning, sales team, as well as customers.Resolve customer escalations and improve overall customer satisfaction.

San Dimas, Ca

Leveraged talents and expertise to quickly adapt to position and effectively support customer service.Processed new client set up for numerous firms.Performed work-in-progress audits. Delivered live online customer support.Exhibited a sense of urgency as well as superior problem solving and active listening skills to meet the needs of customer and achieve customer satisfaction.Established and strengthened relationships with external clients.

Prioritized departmental workload by assigning requests to employees stationed in multiple locations.Generated internal reports utilizing Salesforce.Created volume reports and a customer service matrix.Consistently established and maintained a personal production level that exceeded established minimums.

Associate Of Science - As, Business Administration, Management And Operations

Associate Of Arts - Aa, Behavioral Sciences

Associate Of Arts - Aa, Business Technology