Stephanie Ramirez Email & Phone Number

San Francisco, California, United States

• Oversee repair, maintenance, and secure disposal of monitors, Mac OS, Windows, iOS, and Android devices, ensuring data security and sustainability.
• Proficiently image and configure a variety of devices, including Mac OS, Windows, iOS, and Android, ensuring optimal functionality for end users.
• Efficiently perform equipment setups, breakdowns, and transportation as required, ensuring seamless transitions for new and existing users.
• Demonstrate strong troubleshooting abilities in resolving issues with printers, Mac and Windows software/hardware, iPhone, and Android devices for end users.
• Provide effective overall management in daily administration, asset distribution, and shipping operations, ensuring a smooth workflow.
• Prioritize and expedite the handling of procurement tickets, ensuring efficient operations within procurement queue.

Pleasanton, California, United States

• Strategically organized store team placement and staffing to meet customer demands and optimize store performance.
• Successfully resolved customer relationship issues, including escalations and inquiries, by actively listening and employing effective problem-solving skills.
• Provided guidance to team members in addressing transactional and customer experience-related challenges.
• Achieved operational excellence by skillfully managing the opening and closing of store systems with precision.
• Implemented Daily Downloads to foster a well-informed and motivated team, enhancing overall performance.

Pleasanton, California, United States

• Designed and conducted comprehensive extended learning sessions to enhance team knowledge on Apple priorities, including AppleCare, product and service details, and carrier offerings.
• Possessed and employed an in-depth understanding of Apple's CRM and business-related offerings.
• Collaborated closely with the leadership team to provide timely insights on emerging trends, opportunities, and successes.
• Boosted store-wide sales and service attachment rates through proactive communication, education, problem-solving, and fostering accountability conversations.
• Recognized as the primary resource for crafting technology solutions tailored to the needs of various businesses.

Pleasanton, California, United States

• Acted as a catalyst for the adoption of new products, services, and corporate initiatives aimed at enhancing business efficiency.
• Fostered meaningful interactions with customers to grasp their intricate needs and requirements while consistently delivering an outstanding experience, maintaining an average NPS score of 90+.
• Provided assistance to customers in the setup of recently acquired products, alongside offering personalized services.
• Recognized for leading team across sales targets, product knowledge, and performance objectives.

Pleasanton, California, United States

• Took charge of educating and developing the store team in inventory management, emphasizing accurate transactions, daily cycle counts, and proficiency in inventory management systems.
• Ensured optimal inventory levels and on-site product availability through effective guidance and coaching of a diverse and highly skilled team.
• Provided the Operations team with the necessary knowledge and tools to accomplish daily tasks and maintain a well-organized area in accordance with Backstage Standards Guide for product storage.
• Actively participated in the individual development of team members by offering constructive feedback and presenting challenges to foster their growth in specific systems and competencies.
• Achieved exemplary Physical Inventory results from 2015 to 2018 exceeding minimum result of 99% accuracy and loss rate.

Cupertino, California, United States

• Collaborated in the conceptualization, documentation, and execution of Back of House process enhancements and refinements.
• Conducted research and collected data essential for the successful implementation of process improvement initiatives.
• Engaged in cross-functional teamwork with IS&T, application owners, UX/UI experts, Software QA professionals, and Supply Chain stakeholders.
• Contributed to the creation of screen designs for applications related to Operations, encompassing workflow, procedural screens, and icons.

Pleasanton, California, United States

• Managed on-hand product inventory and essential tools required to complete repairs efficiently.
• Facilitated effective communication among the Genius Bar team, offsite repair facilities, and customers regarding product repair processes.
• Streamlined workflow in the Repair Room to guarantee a positive customer experience by achieving precise repair turnaround times.

Walnut Creek, California, United States